IT Applicions Manager

Overview

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Peter Pal is a trusted library supplier with over 40 years' experience, partnering with public libraries across Australia and New Zealand to build world-class collections. We deliver tailored, shelf-ready solutions spanning collection curation, item cataloguing, processing, and distribution, while also providing specialist budget management expertise. Our success is built on a commitment to excellent service standards, strengthened by innovative technology solutions.

The Opportunity

We're seeking an IT Applications Manager who can both lead and contribute directly. This is a hands-on leadership role where you'll manage a small team while also getting into the detail — solving problems, diagnosing root causes, and driving efficiency and improvement. Our environment is complex and varied, combining in-house systems, third-party Library Management Systems, and multiple integration points — making this an excellent opportunity to stretch your technical skills while building leadership experience.

What You'll Do

• Lead and mentor a small application support team while contributing directly to problem-solving.
• Build a deep understanding of our in-house and third-party systems, supporting staff and customers in their effective use.
• Support the rollout of new business processes and software systems.
• Document system functionality and support processes to build organisational knowledge.
• Monitor and support key operational tasks such as EDI (Electronic Data Interchange).
• Perform root cause analysis to identify opportunities for continuous improvement.
• Provide help desk support across systems, networking, and core office technologies.
• Allocate tasks, track progress, and ensure timely resolution of issues.

About You

You're someone who enjoys being both a doer and a leader — equally comfortable troubleshooting technical challenges and motivating others to succeed. You'll bring:

• Experience leading or mentoring IT support teams.
• A mix of hands-on experience with modern web-based applications and older legacy systems.
• Strong communication skills, with the ability to explain technical issues clearly and empathetically.
• A customer service mindset and ownership mentality — you see issues through to completion.
• A tertiary qualification in IT or equivalent experience.

Your Technical Toolkit

Essential – experience with:

• Windows 10/11
• SQL
• RESTful Web APIs

Valued (but not required)– experience with:

• Library Management Systems (Sierra, Spydus, Libero, Symphony, Aurora, Worldshare)
• Networking
• Jira, Confluence, Service Desk

What We Offer

Hands-on leadership role, manage and do, with plenty of variety in your day.

Work-life balance — no on-call roster, very limited overtime (only during planned outages and upgrades), and early finishes (2:30 pm Fridays, 4:30 pm Monday–Thursday).

Professional growth — opportunities to work with diverse technologies in a dynamic, evolving environment.

Wholesale perks — staff can purchase books, DVDs, and other library materials at wholesale rates.

Why Join Us?

At Peter Pal, we foster a culture of continuous improvement, teamwork, work-life balance, and open communication. If you're seeking a role that combines leadership with hands-on technology, we'd love to hear from you.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Information Technology Applications Manager?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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