Customer Service Team Member

3 weeks ago

Newcastle, New South Wales, Australia The Good Guys Full time

Join to apply for the Customer Service Team Member role at The Good Guys

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other incentives to celebrate success (varies by role).
  • Access to exciting career opportunities and comprehensive training and development programs as part of the JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) with flexible/hybrid working options for eligible roles.
  • Employee Assistance Program (EAP) providing counselling and wellbeing resources for team members and families.
  • Helping Hands workplace giving program supporting community partners.
  • Commitment to sustainability with a goal of net zero carbon emissions by 2030 and ongoing waste reduction efforts.
Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer-facing team and will deliver store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities
  • Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, and stock integrity.
  • Manage store multi-channel fulfilment and telephone enquiries; support marketing and promotional activity.
  • Contribute to financial performance through inventory management and control of expenses.
  • Manage all sales channel fulfilment in line with procedures; work collaboratively to deliver a consistent store and channel experience and resolve customer queries.
  • Support quality merchandising, in-store marketing and presentation to strengthen the brand and store experience.
  • Continuously improve sales skills and product knowledge through available online platforms and development opportunities.
Qualifications

Key Competencies for Success in This Role

  • Customer Focus – Does everything through the eyes of the customer.
  • Drives Results – Consistently achieves results, even under tough circumstances.
  • Demonstrates Self-Awareness – Uses feedback and reflection to gain insight into strengths and weaknesses.
Additional Information

If you are interested in this opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

Seniority level
  • Entry level
Employment type
  • Temporary
Job function
  • Administrative
Industries
  • Retail

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