National Graduate Program

2 days ago

Canberra Sydney City Of Brisbane Adelaide Melbourne, Australia QTAC Guidance Officer Advisory Group Full time
The ideal candidate

We want graduates who are bold, forward-thinking and bring big ideas.

We're looking for a range of people to join us and we're committed to providing an inclusive workplace. We value our staff for their unique qualities, ideas and perspectives.

Service delivery staff are the face and voice of the agency. We're looking for graduates with all degree types who have a passion for delivering world-class services to our customers.

You can apply to both our service delivery and generalist streams. If you're assessed as suitable for both streams, we'll try to match you in the service delivery stream first. Once you start, you'll stay in the service delivery stream for the duration of the program.

In the service delivery stream, you'll be part of the Customer Service Delivery Group, which is responsible for:

  • operating the smart and service centres which deliver Medicare, Child Support and Centrelink services
  • coordinating emergency responses
  • developing and delivering Indigenous and multicultural servicing strategies.
What you'll get

We offer:

  • a competitive salary, ranging between $71,170 - $79,322 depending on your qualification level
  • progression to the APS5 classification upon successful completion of the program
  • a range of development opportunities to shape your career in the Australian Public Service
  • flexible working arrangements to help you maintain your work-life balance
  • a variety of leave options, including 4 weeks of annual leave
  • employer superannuation contributions of 15.4%.
Why you should work for us

We make government services simple so people can get on with their lives.

Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds.

We rise to challenges fuelled by the knowledge that what we do matters. Our work can be challenging but is also rewarding, and suits people who are resilient and embrace innovation and change. We help customers at key moments in their lives. Whether helping customers, supporting strategic policy, leading whole-of-government initiatives, or excelling in various roles, everyone in the agency makes a real difference to Australians.

We're an agency that helps people and we're committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent.

Eligibility

To be eligible for the program, you must be an Australian citizen.

You'll need to have successfully passed and completed an undergraduate or postgraduate degree within the last 5 years.

If you got your degree overseas, you'll need to have it recognised by the Department of Education.

Inclusivity

We're committed to providing a work environment that values inclusion and diversity and supports all staff to reach their full potential. We have a range of workplace diversity and inclusion strategies, policies and initiatives in place to achieve this.

Our program includes an affirmative measure to help employ Indigenous Australians. You can apply to our program using this measure, through the Australian Public Service Commission's Indigenous Graduate Pathway.

We also have an affirmative measure for Australians with disability. Our team would be happy to talk with you about any reasonable adjustment you might need.

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