Customer Service Officer

3 weeks ago

Maroochydore, Queensland, Australia Institut Rosell-Lallemand Inc. Full time

Our Customer Service department is looking for a versatile individual to join our team as Customer Service Officer. Reporting to the Supply Chain & Operations Manager, the Customer Service Officer will work in a team as the one of the primary contacts with Lallemand Animal Nutrition internal and external customers. The successful candidate for this position will be ready to learn about exceptional communication skills, how to promote good relations with colleagues, and how to provide the best customer experience possible.

Key Responsibilities include but are not limited to:

  • Coordinate the collection and processing of sales orders;
  • Placement of sales orders with the warehouse(s) in a timely manner to allow for prompt dispatch & delivery;
  • Handle phone calls and emails from internal and external customers inquiries including tracking deliveries, compiling and sending customers welcome packs;
  • Complete stock reconciliations;
  • Consolidate customer complaints information and pass issues to senior team members;
  • Support administrative tasks, including data entry;
  • Work collaboratively with team members to ensure smooth daily operations.
    • Must be able to work both as a team player and excellent communication skills - both oral and written, attention to detail with high accuracy.
    • Data entry accuracy
    • A positive attitude and willingness to learn
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