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Assistant Manager

1 month ago

Canberra, ACT, Australia Superhost Union Full time

Superhost Union, a leading short-term rental management company in Canberra, seeks a dedicated and enthusiastic Assistant Accommodation Manager to enhance our hospitality services. Join our dynamic team in a key operational role, supporting and managing our portfolio of Airbnb short-term rental properties.

We are looking for a proactive and detail-oriented professional with excellent time management skills, reliability, and a positive, can-do attitude. The ideal candidate thrives on initiative and responsibility, ensuring our properties run smoothly and guests receive exceptional service. The full-time equivalent salary for this position is $60,000 - $76,000 per annum; part-time salary will be calculated on a pro-rata basis.

Key Responsibilities
  1. Assist with Daily Operations: Support the Accommodation Manager in overseeing the day-to-day management of multiple short-term rental properties, ensuring seamless check-ins, check-outs, and guest satisfaction.
  2. Maintain Quality & Standards: Conduct routine inspections to ensure properties meet high standards of cleanliness, maintenance, and presentation. Report any issues and coordinate necessary resolutions.
  3. Coordinate with Teams: Assist in managing housekeeping, maintenance, and guest service teams by scheduling cleanings, minor repairs, and service requests.
  4. Guest Support: Handle guest inquiries, minor complaints, and basic troubleshooting professionally to enhance the guest experience and uphold our Superhost reputation.
  5. Onboarding New Properties: Assist in the setup and onboarding process for new Airbnb listings, including coordinating photography, inventory checks, and ensuring all operational procedures are in place before the property goes live.
  6. Administrative Support: Assist with inventory management, scheduling, and documentation to keep operations organized and efficient.
  7. Monitor Property Performance: Help track occupancy rates, guest reviews, and property conditions, providing feedback to optimize performance.
Qualifications & Requirements
  1. Experience: Prior experience in hospitality, property management, or short-term rentals (Airbnb experience preferred).
  2. Communication Skills: Strong interpersonal and communication skills for coordinating with teams and handling guest interactions.
  3. Time Management & Organization: Ability to prioritize tasks and manage multiple properties efficiently.
  4. Problem-Solving Ability: Proactive mindset with a hands-on approach to resolving issues.
  5. Accountability & Teamwork: Takes responsibility for tasks, works well in a team, and ensures high operational standards.
  6. Physically fit, comfortable with frequent travel and property visits.
  7. Valid driver's license and reliable vehicle required.
What We Offer
  1. Competitive Compensation: Fair pay based on experience, with performance-based incentives.
  2. Career Growth: A clear pathway for career advancement into senior management roles within our expanding short-term rental business.
  3. Supportive Work Environment: A dynamic and collaborative team culture with training and development opportunities.

To apply, please send your resume and a brief cover letter detailing your relevant experience to Jun.m@superhostunion.com.au. Please use the subject line: "Application for Assistant Manager."

Superhost Union is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.

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