Customer Success Manager

Kudosity is seeking a Customer Success Manager to drive business growth, support sales operations, and promote our products and services across our APAC customer base.

How you'll make an impact

As the main commercial contact for existing accounts, you'll build strong, productive relationships while identifying new business opportunities within APAC clients and engaging them with Kudosity's latest products and features.

You'll play a key role in onboarding, contract renewals, and delivering exceptional client experiences, conducting product demos, and promoting Kudosity's value at events and conferences.

What you'll do

1. Account Management & Business Development
2. Establishing productive, professional relationships as the main commercial contact for existing accounts.
3. Identifying business opportunities within new divisions of our APAC clients.
4. Engaging our customer base with new commercial product/feature releases.
5. Collaborating with our sales function to support any identified opportunities through to close.
6. Assisting in the provision of an outstanding onboarding, contract renewal and renegotiation process for high value clients.
7. Conducting product demos, articulating Kudosity's value propositions, and nurturing our valued clients.
8. Attending events, conferences & meet-ups to promote and evangelise the Kudosity business, brand, product and services.

1. Sales Support
2. Proactively supporting our sales team with customer administration and achieving set performance goals.
3. Working with clients across product, marketing and account management.
4. Completing number registrations, and helping us to expand internationally with customer registrations.
5. Liaising with internal staff to ensure customer needs are met.
6. Dealing with existing clients both over the phone and via email to produce sales quotes and proposals.
7. Resolving customer issues or queries and adding overall value to the sales team.

What you'll bring

• Experience in a Customer Success position in the SaaS, Tech, or ICT industry.
• Enjoyment of seeking out and understanding client challenges and pain points followed by value selling into these learnings.
• Technical solution based selling and contract renegotiation.
• Confidence, conviction and comfort in deal focused conversations with business owners, marketing managers and IT managers.
• Natural relationship management, with a personal interest in all things technology and a high conviction view on trends in the market.
• Positive initiative and enthusiasm, with willingness and aptitude to learn new procedures and product information.
• Ability to quickly pick-up product knowledge and adapt to sales techniques.
• Thrives in working under pressure and effectively prioritising work to meet company and customer expectations.

About us

Kudosity is a leader in conversational messaging, empowering businesses through innovative SMS, AI, and automation technologies. We thrive on collaboration and cutting-edge solutions to drive scalable growth.

We have recently integrated our core products into a cohesive platform experience for our customers and are now focusing on the future of omnichannel communication including SMS, conversational AI and rich media messaging.

Our benefits

• Welcoming workspaces: Our revamped Kudosity hub strengthens our ability to collaborate effortlessly with our global teams, making engagement frictionless and allowing us to scale authentic connections across borders, ensuring that every interaction feels genuine, no matter where in the world we're working from.
• Leave, when you need it most: We provide compassionate and inclusive leave policies, ensuring you have the support and time to care for yourself and your loved ones during life's most important moments.
• Curiosity fuelled growth: We are dedicated to fostering professional growth and development by providing clear career pathways, continuous learning opportunities, and a supportive learning environment.
• Balanced lives, inspired work: We prioritise your mental and physical health to ensure you can have a supportive and thriving work environment.
• Collective success: We are committed to promoting employee growth and work-life balance to attract & retain global top talent.
• Give back to your community: We are dedicated to fostering social responsibility and community engagement, empowering our employees to make meaningful contributions and enhance collective impact.

For detailed information on our employee benefits, visit: https://kudosity.com/careers

Our values

• Act as One
• Lead the Change
• Empower the Customer
• Open by Design
• Mission Possible

Our culture

Our incredible employees are at the heart of all our achievements. Innovation and progress are created from the diverse voices, ideas, and talents that make up our remarkable team. We are proud to be an equal opportunity employer and are committed to cultivating diversity within Kudosity.

Together, we're shaping the future of customer communication, one meaningful connection at a time.

If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.