Customer Service Officer

4 weeks ago


Wagga Wagga, Australia Hutcheonandpearce Full time

We are seeking a dedicated professional to join our Finance team as a Customer Service Officer. Our ideal candidate will have a passion for accounts, providing training and coaching, and delivering excellent customer service to support our Finance Team. If this sounds like you, we would love to hear from you

Position Overview

The Customer Service Officer at Hutcheon and Pearce provides key assistance to our customers and branches in communicating on account-related issues, including Accounts Receivable, invoice and statement distribution, dispute follow-up, and solutions. The role also involves providing initial and ongoing training on administration processes to staff.

Responsibilities will include:
  1. Assist with letter writing and communications.
  2. Manage company legal aspects for Terms of Trade and credit applications by customers.
  3. Authorize and negotiate payment plans.
  4. Oversee banking functions.
  5. Assist with the induction of branch administration employees as required.
  6. Assist in all aspects of administration for field days.
  7. Support branch with EFTPOS, banking queries, follow-ups, and error resolution.
  8. Assist group staff with administrative tasks related to special terms accounts and programs.
  9. Maintain and improve company contacts and debtor accounts.
  10. Backup and answer the main reception phone line as needed.
  11. Support other group administration staff where needed.
  12. Make after-sales calls to customers as required.
  13. Perform other general administrative tasks as required.
The Ideal Candidate should have:
  1. Experience in administration department operations (beneficial but not essential).
  2. Proficiency in standard desktop applications such as Microsoft Office and internet functions.
  3. Effective communication skills for speaking and writing to individuals and groups.
  4. Ability to create, analyze, and interpret internal reports.
  5. Excellent attention to detail.
  6. Drive for process improvement.
  7. Strong organizational and project facilitation skills.
  8. High School Certificate or equivalent experience.
Why Join Us:
  • Certified 'Great Place to Work' 24/25
  • Industry competitive remuneration
  • Staff discounts on John Deere parts, products, toys, and merchandise
  • Staff gifts for Christmas & at our annual All Employee Meeting
  • Make-up pay on top of government-funded paid parental leave for eligible employees
  • Commitment to a healthy work-life balance
  • Annual uniform and PPE allowance
  • Support to achieve personal goals through the St George Bank Corporate Partnership Program
  • Access to Toyota Fleet Vehicle discounts
  • Exclusive discounts and cashback offers via our 'Swag Store' App
  • Progression opportunities through John Deere University Pathways
  • Coaching, counseling, and well-being support through our EAP Provider; Assure
About Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with over 70 years of history across NSW. Operating from 20 locations, we are committed to providing quality service in the agricultural and lifestyle industry. As a leading provider of John Deere equipment, we focus on top-notch equipment, exceptional after-sales support, and outstanding customer service.

Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.

These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business.

Contact & Application Information

For more information or assistance with your application, contact recruitment@hutcheonandpearce.com.au or call Tyler at 0428 668 748.

Apply today to experience the H&P difference

Additional Notes

We value diversity and are committed to an inclusive workplace. We encourage applications from all backgrounds, experiences, and abilities. Please contact us if you require any adjustments to support your application.

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