Retail manager

3 weeks ago

Sunshine Coast, Australia Gracewell Group Full time

Star Discount Chemist in Maleny is seeking a dynamic and experienced Retail Manager to lead our team. This role is pivotal in ensuring exceptional customer service, managing store operations, and driving sales growth in a challenging but rewarding location.

Key Responsibilities:

  • Store Operations: Oversee daily operations of the store, including opening and closing procedures, inventory management, stock replenishment, and maintenance of store standards.
  • Team Leadership: Recruit, train, schedule, and supervise staff to ensure they meet performance standards and provide excellent customer service. Foster a positive work environment that promotes teamwork and staff development.
  • Customer Service: Act as the face of the store, ensuring all customer interactions are handled with professionalism and care. Resolve customer complaints effectively to maintain high levels of customer satisfaction.
  • Sales and Merchandising: Drive sales through effective merchandising strategies, promotional activities, and by staying updated with market trends. Implement and monitor sales goals.
  • Financial Management: Manage store budget, control costs, and work towards achieving financial targets. Handle cash management, banking, and daily sales reporting.
  • Compliance: Ensure compliance with all health, safety, legal, and company regulations. Maintain pharmacy standards if applicable, including managing pharmacist schedules and ensuring prescription services run smoothly.
  • Local Engagement: Build relationships within the Maleny community to enhance store reputation and customer base.

Qualifications:

  • Experience: Proven experience as a Retail Manager, preferably within a pharmacy environment for candidates aiming for the higher salary bracket.
  • Leadership Skills: Strong leadership, team-building, and communication skills.
  • Retail Knowledge: Deep understanding of retail operations, inventory management, and customer service excellence.
  • Problem Solving: Ability to handle complex issues with effective problem-solving capabilities.
  • Adaptability: Willingness to adapt to a unique location with potential commuting challenges.

Education:

  • A diploma or degree in Business, Retail Management, or a related field is preferred but not mandatory with substantial relevant experience.

Compensation:

  • Base rate: $32 - $36 per hour, with the higher end reserved for those with pharmacy management experience.

Working Conditions:

  • Full-time position requiring availability for 5 days a week, potentially including weekends.
  • Must be willing to travel to Maleny daily if not local to the area.

How to Apply:

Please send your resume and a cover letter explaining your interest in this role to liesel@gracewellgroup.com.au. We look forward to discussing how you can contribute to our team at Star Discount Chemist.

Star Discount Chemist is an equal opportunity employer committed to diversity in the workplace.

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