AI Enablement Engineer

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Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

Working closely with our Engineering Manager, Models and Implementation Lead, you'll be a AI Enablement Engineer who keeps our AI-powered systems running smoothly.

What you'll do:

• Co-Design & Build: Partner with cross functional department leaders to identify and scope high impact automation opportunities across the business.
• Implement Internal Solutions: Take the lead on hands-on development of internal tools and workflows using a modern stack including N8N, and the Google Cloud Platform.
• Execute Key Projects: Your first major project will be to ship a knowledge retrieval platform, and a core automations workflow that sits across functions to maximise efficiency across the team.
• Develop APIs & Integrations: Build and maintain the crucial API connections that allow our internal systems (like Notion, Slack, Hubspot, Stripe) to communicate and share data seamlessly.
• Manage AI Enablement Infrastructure: Deploy and manage the specific AI and automation services on our Google Cloud Platform, including Vertex AI for model integration and vector databases for internal knowledge retrieval.
• Collaborate & Support: Act as a technical expert and partner to our Core Product Engineering team, ensuring the solutions you build are secure, scalable, and well-integrated into our existing infrastructure.

What we will look for:

• Expert Communication: As this is a cross functional role, that sits parrallel to our core engineering team you will need to be an expert communicator.
• A Passion for Enablement: A genuine interest in making others' work-lives better and a knack for understanding internal business processes.
• Collaborative Mindset: A history of working effectively with other engineering teams and business stakeholders.
• AI and technical curiosity: You will have proved experience of building workflows, and exploring the new tools. With an understanding of the architecture of LLM and agentic orchestration.

Preferred skills:

• Google Cloud Platform (GCP) Expertise: Proven, hands-on experience deploying and managing applications and services on GCP, particularly with serverless and AI services (Cloud Functions, Vertex AI, etc.).
• Strong API Development Skills: Demonstrable experience designing, building, and maintaining RESTful APIs, using languages like Python or Node.js.
• Applied AI & LLM Experience: Practical experience integrating with LLM APIs (e.g., Google Gemini, OpenAI) and an understanding of core concepts like RAG, Model Context Protocol, and prompt engineering for business process use cases.
• Vector Database Knowledge: A solid understanding of what vector databases are and how they can be applied to internal knowledge management.
• Low-Code/Workflow Automation Experience: Direct, hands-on experience with tools No-code tools like N8N, Zapier, or Make is a significant advantage.
• Agentic Frameworks: Familiarity with building autonomous agents using platforms like one of the above no-code tools, or Googles Vertex AI Agent Builder.
• SaaS Integration Experience: You've worked on connecting the APIs of modern business tools like Notion, Slack, Hubspot, and Stripe.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
• We will stop at nothing to improve patient care across the world.
• We design user experiences for joy and ship them fast.
• We make decisions in a flat hierarchy that prioritizes the truth over rank.
• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us ?

• Flexible hybrid working environment, with 3 days in the office.
• Additional paid day off for your birthday and wellness days
• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development and Technology, Information and Media

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