Student Journey Coordinator

1 week ago

Geelong, Victoria, Australia VFA Learning Full time

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AKG is now a Certified Great Place to Work 2024/2025.

VFA Learning Geelong is a dynamic Registered Training Organisation committed to the success and supportive care of our students.

Based at our Geelong Yarra Street Campus, we are looking for a Student Journey Coordinator to join the VFA Learning team.

A Student Journey Coordinator's Day can involve:

  • Facilitating the enrolment process, ensuring compliance with regulatory and institutional requirements.
  • Assisting prospective students with admission requirements, documentation, and Letters of Offer.
  • Guiding students through enrolment finalisation and orientation processes.
  • Coordinating onboarding activities to integrate students effectively into their learning journey.
  • Maintaining the required data systems and processes relevant to delivery of each program, including VETtrak Student Management System, Skills Victoria Training System (SVTS), TCSI.
  • Configuring VETtrak to ensure data reporting for each of the programs and contract requirements.
  • Coordinating the enrolment of students onto VETtrak Student Management System and Learning Management System (LMS).
  • Compliance check enrolments to ensure correct information entered (e.g., funding sources, concessions, funding models, etc.).
  • Maintaining regular communication with students to provide support, guidance, and resources.
  • Monitoring student progress and intervening when necessary to enhance retention and reduce attrition rates.
  • Following the Student Withdrawal Process to ensure all requirements are met.
  • Collaborating with trainers, student support services, and academic teams to address challenges impacting student success.
  • Developing engagement strategies to foster a sense of belonging and motivation.
  • Identifying and supporting students at risk of disengagement or non-completion.
  • Facilitating access to academic and personal support services.
  • Tracking student progress and providing timely interventions to ensure successful course completion.
  • Assisting with graduation processes, ensuring students have met all requirements.
  • Maintaining accurate and up-to-date student records in accordance with compliance and reporting requirements.
  • Ensuring adherence to VET sector policies, procedures, and legislative requirements.
  • Generating reports on student retention, engagement, and completion metrics.
  • Participating in weekly meetings to identify upcoming unit completions, discussing any student issues or reporting issues.
  • Ensuring data submitted in relation to each contract is supported by the required evidence.
  • Ensuring all forms are completed correctly and evidence provided (for government funding) and copied for file (i.e., proof of identity and age).
  • Ensuring that Training Plans for Trainees and VET in Schools (VETIS) students are signed by all parties (student/RTO/Employer/School) within required timelines of the date of the training contract and prior to the student commencing training. A copy of the training plan must be given to all parties and placed upon the student's file.
  • Ensuring Training Plans for all students have been signed by students and VFA Learning representative.
  • Liaising with the Training Manager and Head of Nursing to ensure that training is being delivered as per timetable for all qualifications whilst compliance is maintained throughout the program.
  • Contributing to continuous improvement initiatives within student services.
  • Ensuring student feedback schedule is followed.
  • Ensuring AQTF completion survey requirements are met.
  • Reviewing and summarising student feedback and preparing reports for Training Manager.
  • Ensuring student files are complete against the student file checklist prior to filing.
  • Conducting quarterly audits on site of student files for all VFA Learning contracts and programs to ensure the required evidence has been collected.
  • Auditing students for evidence of participation in line with claims made to SVTS.
  • Performing general administration activities including word processing, filing, answering phone and assisting with other duties as required.
  • Sharing information and solutions with members of the team if discrepancies in site processes are identified.
  • Responding within 2 working days to any requests from other parts of the organisation.
  • Escalating to Quality and Compliance Manager or Training Manager any unresolved requests sent to other staff.

Being a part of the VFA team, you will be provided with a wide range of benefits including:

  • Personal and professional development opportunities.
  • Rewarding and supportive culture.
  • Birthday leave and diversity leave.
  • Frequent training and support to excel in the role.
  • Free Employee Assistance Program.
  • Access to novated car leasing.
  • Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind).
  • Onsite gym and student massage clinic.

To be considered you must...

  • Have full working rights in Australia.
  • Have a current driver's licence and a comprehensively insured vehicle.
  • Complete an Australian History Criminal Check.
  • Must have a current Working with Children Check.
  • Ability to work Monday to Friday - 8:30am to 5:00pm.

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG is committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email recruitment@angusknight.com.au.

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.

How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Working With Children (WWC) Check?
  • What's your expected annual base salary?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • How much notice are you required to give your current employer?
  • Do you have experience in administration?
  • Do you have customer service experience?
  • Do you have experience working towards targets and KPIs?
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