Test Analyst
4 weeks ago
Job Title: Test Analyst - Contact Centre Modernisation (CCM) Project Location: Sydney / Brisbane Contract Duration: 12 Months with Potential Extensions Clearance Required: Australian Citizen (NV1 Security Clearance preferred)
About the Role:We are seeking 5 experienced Test Analysts to join the Contact Centre Modernisation (CCM) Project team. This is a fantastic opportunity to work on a high-profile, large-scale transformation program within a collaborative and fast-paced environment. The successful candidates will contribute to the quality assurance and testing strategy of complex system components with a focus on Contact Centre technologies and automation frameworks.
Key Responsibilities:- Design, develop, and execute test cases and scripts based on project requirements and specifications.
- Conduct functional, integration, system, regression, and end-to-end testing.
- Leverage automation tools (e.g., Pump) to streamline and enhance test coverage.
- Collaborate closely with developers, business analysts, and other stakeholders to ensure quality outcomes.
- Participate in defect triage, root cause analysis, and re-testing as required.
- Provide regular status updates, testing metrics, and support documentation.
- Contribute to continuous improvement initiatives within the QA practice.
- Proven experience working as a Test Analyst on large, complex IT projects.
- Hands-on experience with Contact Centre platforms, particularly CX1 (NICE CXone).
- Proficiency in test automation tools, ideally including Pump.
- Strong analytical skills with the ability to troubleshoot and diagnose system issues.
- Excellent communication and stakeholder engagement skills.
- Ability to work under pressure in a fast-paced, dynamic environment.
- Familiarity with Agile and/or hybrid project delivery methodologies.
- Australian Citizenship is mandatory.
- NV1 Security Clearance is highly desirable but not essential. Candidates without NV1 may still be considered.
- Immediate start preferred - we are looking to onboard as soon as possible.
If you're a motivated testing professional with the skills and drive to deliver results in a transformative program, we'd love to hear from you.
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Brisbane, Queensland, Australia FinXL Full timeJob Title: Test Analyst - Contact Centre Modernisation (CCM) Project Location: Sydney / Brisbane Contract Duration: 12 Months with Potential Extensions Clearance Required: Australian Citizen (NV1 Security Clearance preferred)About the Role:We are seeking 5 experienced Test Analysts to join the Contact Centre Modernisation (CCM) Project team. This is a...
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