Process Executive

4 weeks ago

Melbourne, Victoria, Australia Cognizant Full time
Process Executive (Content Reviewer) - Japanese SpeakerProcess Executive (Content Reviewer) - Japanese Speaker

1 day ago Be among the first 25 applicants

  • Excellent written, reading & spoken communications skills in English &/ Required Language (Japanese) and understanding of local culture
  • Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines
  • Great interpersonal
  • Excellent attendance record
  • Possess the ability to work in a team environment as well as independently
  • Sense of ownership and pride in your performance and its impact on the team.
  • Experience in data analysis and reports (not mandatory)
  • Have an extensive exposure to customer service (not mandatory)
  • Set a healthy environment in the team and positive mind frame in the individual
  • Ability to work in a fast-paced, constantly evolving environment
  • Proven track record of exceptional performance and high productivity
  • Quick learning and understanding of complex processes

Other Requirements:

  • Candidate should be comfortable to work in normal working hours and work overtime
  • Ability to work with a high degree of accuracy (great attention to detail / content review)
  • Ability to work in a fast paced environment with minimal supervision
  • Customer service orientation and ability to work in a team
  • Strong keyboard and analytical skills
  • Ability to perform in adverse situations

Detailed Role & Responsibilities:

  • Listing Review (Verify and review information as per policy and guidelines)
  • Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries
  • Basic Listing Review
  • Listing verification. Identify spam trends and escalate to relevant teams
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Gather information via outbound calls to businesses
  • Work collaboratively with the Team Leads
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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