Field Services Representative

3 weeks ago

Melbourne, Victoria, Australia Heidelberg Full time

Field Services Representative - Mechanical

Key Responsibilities and Duties:

  • Effectively operate as an integral member of the Service team, providing advice and support as required and demonstrating flexibility and commitment to organisational goals and objectives.
  • Work and operate in line with their attained skill level as set out in the SE Skill Assessments.
  • Provide mechanical support for new and remarketed press and post press equipment installations.
  • Provide mechanical support for repairs to new and remarketed press and bindery equipment installed at the customers' site or in house.
  • Provide mechanical support for service contracts as required, ensuring all procedures are followed.
  • Identify service gaps and sources of customer dissatisfaction and work with the team to identify, recommend and support solutions to rectify the problem.
  • Support sales operation in respect to field technical issues, customer complaints and sales opportunities for HAN.
  • Be an effective and efficient team player, demonstrating flexibility and commitment to organisational values, goals and objectives.
  • Ensure all paperwork and PDA communications are kept up-to-date and completed clearly and concisely in line with company policies and procedures.
  • Conduct work within the HS&E regulations and adherence to all Company policies and procedures.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

Get in touch with us

Have we gained your interest in becoming part of our team? If so, we look forward to receiving your application and meeting you in person. Feel free to apply proactively or for a specific job post.

About Us

HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 170 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.

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