Front Office Clerk

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Beleura Private Hospital are seeking casual Front Office Clerks for our busy Main Reception. As a Front Office Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. Ability to work across a 7-day rotating roster is essential.

• Admission scheduling processes to ensure appropriate bed management and utilisation
• Managing incoming and outgoing calls to the front desk
• Provide timely and accurate information to queries by patients, visitors and other staff and departments
• Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients
• Compilation and management of patient admission papers and clinical notes
• Ensuring patients have adequate private health insurance and liaising with private health funds
• Admitting and discharging patients

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoy being part of a busy environment. The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a large team.

You will also bring:

• Computer literacy including the Microsoft Office suite of programs
• Enthusiastic and a positive "can do" attitude
• Willingness to learn new things and contribute effectively to a team environment
• Experience either in a medical setting or a patient-facing role will be a good fit
• Experience with Patient Management Systems, ideally Meditech, is highly desired
• Experience in processing Health Fund Documentation will also be highly regarded

Since 1969, Beleura Private Hospital, Mornington, has maintained a strong commitment to continuous improvement and innovation, in response to the local medical, surgical and mental healthcare needs of the Mornington Peninsula community.

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
• Please note casual employees may not be eligible for all benefits.

• Must provide a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

All applications must be lodged online. Applications made by recruitment agencies will not be considered. For enquiries, please contact Lisa Broukal BroukalL@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com