Front of House Manager

5 days ago

Sydney, New South Wales, Australia Applejack Hospitality Full time
About The Role

Applejack Hospitality is seeking an experienced Front of House Manager to lead daily service operations across a premium, high-volume venue. You will champion guest experience, coach and roster FOH teams, uphold service standards, and partner closely with the kitchen and beverage leads to deliver smooth, profitable services.

Key Duties & Responsibilities
  • Lead, coach and roster FOH teams to deliver exceptional guest experiences across all services
  • Oversee floor operations, section allocations, reservations and waitlist management
  • Drive sequence-of-service, table-touches, upselling and guest recovery protocols
  • Collaborate with Bar/Beverage and Culinary leaders on menu launches and service coordination
  • Manage labour against budgets; interpret daily/weekly P&L and service KPIs
  • Maintain compliance with RSA/RSF, incident reporting and safety protocols
  • Recruit, onboard and develop team members; run pre-shift briefs and training
  • Ensure cash-up, POS and end-of-day procedures are accurate and compliant

Skills & experience required
  • Minimum 2–3 years' recent leadership experience in a premium/high-volume restaurant or bar
  • Proven ability to lead teams, manage service standards and handle guest recovery
  • Working knowledge of labour planning, budgets, stock and POS systems
  • Strong wine/spirits and food knowledge with confident, guest-facing communication
  • Current NSW RSA (or ability to obtain before start)
  • Availability to work a rotating roster incl. nights/weekends/public holidays

What we offer
  • Competitive salary package depending on experience. ($80,000–$120,000 + super)
  • Structured leadership development and product training
  • Clear performance goals and progression pathways within a growing group
  • Great team culture and staff benefits across Applejack venues
  • Starting salary - $80,000 to $100,000 based on experience for Managers. $100,000 to $120,000 for General/Senior Managers.

Location
  • Bopp & Tone, CBD
  • RAFI, North Sydney
  • The Botanist, Kirribilli
  • The Butler, Potts Point
  • SoCal Sydney, Neutral Bay
  • Forresters, Surry Hills
  • Taphouse, Darlinghurst
  • Hesters, CBD
  • Junes Shoppe, CBD
  • UrbnSurf, Sydney Olympic Park (Sandy's & RAFI)
  • Opera Bar Sydney

How to apply

Submit your CV and a brief cover note via the "Apply" button or email jobs@applejackhospitality.com.au with the subject "FOH Manager – Sydney". Please include your work rights and notice period.

Employer

Applejack Hospitality

Equal Opportunity

We are an equal opportunity employer and encourage applications from all suitably qualified candidates
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