Consumer Risk Advisor

The role of the Risk Advisor is to deliver risk advice, insights and support activities/initiatives enabling the Insurance business to make better business decisions.

• Work directly with business teams advocating the desired risk culture and improving risk capability and maturity throughout the business
• Perform activities as required to support the delivery of the program of work to adhere to Group Risk Management Frameworks, Policies and Standards
• Provide Risk subject matter expertise, advice and delivery support for business initiatives and/or strategy development
• Analyse the business' risk performance and share insights to support them in improving the identification and management of risk
• Identify and work with the business for areas requiring improvement to support an overall uplift of risk maturity
• Actively collaborate and share learnings & insights broadly across the Risk team to foster a learning culture and uplift capability
  • Permanent Role
  • Location Sydney, Melbourne, or Brisbane
  Key Accountabilities

The purpose of this role is to support the business in the delivery of risk activities that strengthen the Risk capability and culture of Consumer Insurance through the provision of:

• Risk advice and insights to the business to achieve its operational objectives, including leading the support for the development of risk artefacts such as risk assessments and due diligence requirements for change initiatives and projects
• Facilitation of dynamic risk assessments
• Control uplift by supporting stakeholders with the documentation of existing and creation of new controls utilising available data points to enhance overall control effectiveness
• Support and upskill stakeholders in incident management practices to drive improvements with incident identification, self-management, resolution of root cause, rectification and remediation activities
• Thematic analysis of data to identify areas for business improvement, support the business to prioritise and deliver improvement opportunities
• Identification of risks and issues within the business to ensure we are providing our customers with a high quality, market leading experience
• Design and delivery on proactive solutions to continuously improve risk maturity and culture
• Relationship management of key stakeholders
• Pro-actively engage the Business to identify any gaps or challenges the team or their business unit are experiencing, and support action planning to address
• Contribute to risk reporting with insights and recommendations as required
• Identification and facilitation, where required, of engagement of regulatory, legislative and compliance specialists when required
• Actively share learnings and insights broadly across the Risk teams to foster a learning culture and an uplift capability
• Contribute to the uplift of risk maturity of key stakeholders
• Support and execute on the 3 lines of defence model as set out by the Suncorp Board
• The scope of this role covers all Consumer, Commercial and Personal Injury products managed by the Consumer Insurance business.

• Relevant degree in Business, Law or relevant field - Desired
• ISO 31000: Risk Management training – Desired
• Minimum five (5) years, appropriate industry experience in Insurance or Financial Services - Desired
• Minimum three (3) years, experience within Risk Related business area(s) – Desired

Risk Expertise

• Understands your stakeholders and a detailed understanding of their business.
• Provides expertise and risk mitigation strategies to ensure risks are managed within appetite, including consideration of 2nd, 3rd and 4th order impacts.
• Understanding new and emerging risks and their impact to the business.
• Understanding the relationship between Risk, Incident and Controls to turn insights into actions.

Operational Risk

• Understands the risk of loss resulting from inadequate or failed internal processes and systems, errors by our people or from external events.

Strategic Execution Risk

• Understanding and managing risks that could impact long-term goals and strategies.

Risk Governance

• Understand how Suncorp's risk management is governed through Suncorp's three lines of defence model, delegation of authorities, Board and Management committees, attestations, oversight and reporting.

Risk Management Practices

• Supports the business in understanding, developing, implementing and continuously improving risk management processes.
• Risk Management Practices includes:
• Core activities: Action Plans, Breach Management, Control Testing and Control Design, Incident Management, Key Risk Indicators, Obligation Management, Risk Obligation & Control Self-Assessment and Quality Assurance.

Other Activities

• Business Continuity Management, Capital Management, Conflict of Interest, Model Integrity, Privacy, Project Risk Management, Stress Testing and Value Chains.

Risk Oversight & Challenge

Oversight is ensuring risk practices are embedded and business outcomes align with Suncorp's Risk Appetite e.g. advise, monitor, review & challenge and verify.

Reporting & Analytics

• Generate insights and recommendations leveraging reporting and analytics.
• Ensure reporting is appropriate, accurate, complete and timely.
• Ability to identify trends and risks

Data & Digital Literacy

• Interpret and analyse risk and business data.
• Promote safety and security in a digital environment.
• Embrace and understand new and emerging technologies e.g AI. Focusing on the Risk, controls and governance.
• Ability to present data in a clear and comprehensible manner.

Performance Edge & Innovation

• Promote a safe to try risk culture that enables risk taking within risk appetite.
• A culture of continuous Improvement supported by continuous feedback to inform coaching, development.
• Understands risk culture and how it enables us to deliver business and customer outcomes.

Customer Obsession

• Ask questions and problem solve to understand and anticipate customer requirements.
• Flexibility to adapt processes and solutions quickly in response to customer.
• Ability to gather, analyse and interpret data to better understand customer needs

Communication & Collaboration

• Provide advice that can be relied upon.
• Strong and effective written and verbal communication to ensure objectives are met.
• Develop effective working relationships.
• Embed a way of working to ensure end to end collaboration and sharing of learnings.

Leadership behaviours

• Effectively lead people through change, including understanding change management processes and the human impact of change, supporting each other's wellbeing and resilience.
• Make decisions that consider short-term and long-term implications.
• Develop people leadership skills, including goal and expectation setting, coaching, and performance management.
• Drive Risk strategy and related matters through influencing, strategic engagement and negotiation.
• Collaborative negotiation for managing conflict and fostering long-term relationships.

Leadership and Independence of Delivery

• Ability to translate a problem or business case into tangible next steps.
• Ownership of work tasks, thinking through end-to-end requirements, proactively identifying and solving problems, and executing with independence.
• Seeks to solve challenges or blockers and engages and escalates as required