Critical Infrastructure Portfolio Engineer, Field Engineering

Critical Infrastructure Portfolio Engineer, Field Engineering

Job ID: 2932799 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

As a Field Engineering Portfolio Engineer, you are an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical teams. You will have experience of working in a complex engineering environment and will have worked on increasingly complex projects in multiple disciplines. Your experience includes data center MEP infrastructure technologies including HVAC, power distribution systems, and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Key job responsibilities

1. Manage fleet-wide MEP availability solutions that require coordination across organizational boundaries in order to succeed.
2. Understand both technical and business components of availability solutions to drive alignment and implementation plans between engineering, operations, procurement, legal, finance, and other partner stakeholder teams.
3. Full lifecycle ownership from availability risk identification to global fleet-wide resolution.
4. Develop complete standards and processes for tracking, reporting, and closure of risks.
5. Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
6. Capture, share and leverage technical program management best practices with other product and program managers in Data Center Engineering.
7. Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.

A day in the life
Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Portfolio Engineer, you will be leading teams to optimize the Field Engineering portfolio to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

1. Possess strong Engineering Judgement and are able to provide recommendations despite uncertainty.
2. Are detail and data oriented.
3. Have experience managing engineering projects.
4. Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design).
5. Up to 10% travel expected.
6. Have fun and work hard

If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you

BASIC QUALIFICATIONS

1. Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or equivalent experience.
2. 3+ cumulative years of experience with industrial or commercial engineering or project management in Mission Critical facilities including but not limited to: data centers, power generation, oil / gas facilities. (Experienced Project Manager/Engineer)
3. Experience with global portfolio/program management working with cross functional teams.
4. Possess excellent communication and writing skills, attention to detail, and high quality standards.

PREFERRED QUALIFICATIONS

1. Basic understanding of both mechanical and electrical equipment/design related to data centers (Including but not limited to: uninterruptable power supplies, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc...)
2. EPMS/SCADA/BMS Controls system experience (software and/or hardware).
3. Experience developing continuous improvement processes including KPIs/SLAs, runbooks, and reporting mechanisms.
4. Ability to develop solutions and execute plans on complex projects.
5. Previous ownership of fast track design/build projects and or multiple significant upgrade projects.
6. Experience with data visualization (Tableau, Quicksight) and data processing/modeling (SQL, Python).

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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