Customer Service Team Leader WA

3 weeks ago

Western Australia EzyStrut Cable & Pipe Supports Full time

Are you a natural leader who thrives on building strong teams and delivering outstanding customer experiences? Do you enjoy the challenge of guiding people while keeping operations running smoothly? If so, this could be your next step

EzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.

Our passion is to provide the highest standards of products, services and value to our customers, and we achieve this through highly skilled, diverse and dedicated staff. We value what our staff bring and offer recognition and incentive programs to celebrate our achievements.

We have an opportunity for a Customer Service Team Leader to join our team located at Malaga, WA.

What You'll Do

Reporting to the State Manager, you will support and lead the customer service team and play an integral role in building effective relationships with both our internal and external customers, process telephone sales by taking orders, provide over the phone quotations, project coordination and scheduling and attend to other customer service and project related activities.

  • Lead, coach, and motivate a small customer service team to achieve excellence.
  • Oversee day-to-day operations, ensuring orders, enquiries, and issues are managed efficiently.
  • Be the go-to problem solver, helping customers, distributors, and internal teams find solutions.
  • Monitor performance and drive continuous improvements in processes and service delivery.
  • Collaborate with sales, operations, and production to ensure our wholesalers get what they need, when they need it.

What We're Looking For
  • Experience in customer service, ideally in manufacturing, wholesale, or distribution.
  • Experience within the electrical, mechanical or similar industries (advantageous)
  • Proven leadership skills with the ability to inspire and guide a team.
  • Strong communication, problem-solving, and relationship-building abilities.
  • A practical, solutions-focused mindset with an eye for process improvement.
  • Intermediate level computer skills including Microsoft Office
  • Someone who enjoys a fast-paced environment where no two days are the same

Why join us?
  • A stable, full-time role with competitive salary and benefits in a growing ASX listed company
  • Lead a supportive, hands-on team that values collaboration and growth
  • Opportunities to make your mark and contribute to continuous improvement
  • Annual KPI incentive program
  • Eligibility for company share bonus after 2 years of service
  • Working in a dynamic and friendly team
  • Employee referral program
  • Charity and community support programs
  • Support from leaders with extensive industry experience
  • Access to our employee assistance program

The successful applicant will be highly motivated, enthusiastic, self-driven, customer-focused, and have an aptitude to learn and further develop their skills.

EzyStrut celebrates our diverse and inclusive workforce. We are driven by a diverse range of thoughts, perspectives and expressions and believe that this is crucial in building productive, motivated and dedicated teams. Through our hiring processes, we look for various skills and abilities as well as how we can develop EzyStrut and our company culture. We also believe in hiring for potential; we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

Get some Insight into our company culture by viewing our latest employee magazine here:

https://www.korvest.com.au/news
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