Field Service Engineer

Field Service Engineer (NSW) – Life Science and Laboratory InstrumentationField Service Engineer (NSW) – Life Science and Laboratory Instrumentation

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position Title:Field Service Engineer (NSW) – Life Science & Laboratory InstrumentationDepartment: Service (Remote, based in Sydney)Reports To:National Service Manager – MillenniumScience Employment Type:Full‑time, Permanent

PositionSummaryMillenniumScience supplies and supports cutting‑edge life science and analytical instrumentation to research, clinical, biotechnology and industrial laboratories across Australia &NewZealand. As a Field Service Engineer (FSE) you will be the technical face of our company—installing, commissioning, maintaining and repairing a diverse portfolio of instruments. Your work keeps scientists productive and directly advances breakthroughs in health, diagnostics and discovery.Our mission at Millennium Science is to ignite life science discovery with revolutionary technologies.

Key ResponsibilitiesDeliver on site instrument set up, IQ/OQ, operator training and hand over documentation.Plan/perform scheduled PM, troubleshoot faults, implement repairs, verify performance to factory specs. Provide phone/email triage, user refresher training, escalate complex issues, coordinate loan instruments & spare parts. Maintain accurate service cases in CRM; manage boot stock and local inventory Feedback recurring issues to product specialists and supplier TAC teams. Contribute to service knowledgebase, mentor junior engineer/techs.Work to Millennium Science service dept standards; complete risk assessments and PPE requirements.Timely submission of expense reports per company policy.Travel requirement: 30%Qualifications & Experience

• Degree, Diploma or trade certification in Electronics, Mechatronics, Biomedical, Analytical Chemistry or similar field.
• 6-10 years field service or depot repair experience on laboratory/analytical instruments or medical devices; experience with liquid handlers, HPLC/LC MS, spectroscopy or imaging systems highly valued.
• Strong fault-finding skills (electro mechanical, fluidics, optics, software).
• Demonstrated ability to read electrical schematics, service manuals, and use diagnostic software.
• Proficient in MSOffice & CRM/ERP systems (e.g., Netsuite, Sales force).
• Ability to travel within Australia/New Zealand, overseas as required
• Valid driver's licence and eligibility to work inAustralia.Required Skills
• Customer‑centred communication – able to translate technical findings into clear actions for scientists and procurement teams.
• Solution focused
• Time & priority management – juggle installations, break‑fix calls and admin without compromising quality.
• Analytical thinking – systematic problem solving, root‑cause analysis, data‑driven decisions.
• Team ethos – collaborates with sales, applications and logistics. Positive mindset and constructive team member. Lives MillenniumScience values: Open minded, Collaborative/Supportive, Positive, Accountable, Respectful, 'Yes-And' mentality.
• Continuous learning mindset – keeps certifications current, embraces new technologies. Physical / Environmental Requirements
• Ability to lift/ manoeuvre up to20kg unassisted and work on benches or floors as required.
• Regular use of PPE (lab coat, safety glasses, gloves) in PC2 & 3 level laboratory environments and cleanrooms.
• Frequent driving; occasional work outside core hours to minimise laboratory downtime. Travel RequirementsApproximate domestic travel commitment:30%Territory covers Australian capital‑city and regional customer sites; occasional NewZealand travel or overseas factory training may be required.What We Offer
• Competitive base salary, performance bonus and car allowance.
• Laptop, phone, toolkit and expense card supplied.
• Structured onboarding, OEM factory training and ongoing professional development plan.
• Inclusive, values driven culture where your work enables real scientific progress.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology

Referrals increase your chances of interviewing at Millennium Science by 2x

Get notified about new Field Services Engineer jobs in Frankston, Victoria, Australia.

Hawthorn, Victoria, Australia 2 months ago

Hawthorn, Victoria, Australia 2 weeks ago

Dandenong South, Victoria, Australia 19 hours ago

Dandenong, Victoria, Australia 1 week ago

Notting Hill, Victoria, Australia 1 day ago

Systems Engineer / Service Desk / Support - Level 2/L2

Cremorne, Victoria, Australia 2 weeks ago

Dandenong, Victoria, Australia 3 months ago

Notting Hill, Victoria, Australia 1 day ago

Field Forklift Mechanic/Service Technician

Blackburn, Victoria, Australia 6 days ago

Bayswater, Victoria, Australia 1 week ago

Forest Hill, Victoria, Australia 5 days ago

Notting Hill, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---