Cisco Voice Engineer

Cisco Voice Engineer – Telecommunications Voice Delivery

Location: open to hybrid in Charlotte, NC or Cincinnati, OH or Raleigh, NC

12 - month contract to start (potential to extend or convert to full time)

Position Summary

We are seeking a skilled and motivated Cisco Voice Engineer to join our Telecommunications Voice Delivery team. This role is critical to the design, implementation, and support of Cisco-based voice communication systems across our enterprise. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), voice gateways, and VoIP protocols, and will play a key role in ensuring reliable, secure, and scalable voice services. Delivery is performed in an agile environment using Jira to manage tasks and track progress.

Key Responsibilities

• Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.

• Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.

• Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).

• Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and SBC configurations.

• Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.

• Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.

• Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.

• Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours

• Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.

• Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.

• Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.

Required Qualifications

• 3+ years of experience in Cisco voice engineering or telecommunications.

• Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).

• Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.

• Experience with SBCs, SRST, and enterprise call flow design.

• Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.

• Excellent troubleshooting and communication skills.

Preferred Qualifications

• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.

• Experience with Avaya-to-Cisco migration projects.

• Knowledge of enterprise change control processes and CAB participation.

• Familiarity with telecom infrastructure in utilities or energy sectors.

• Experience with UCCX, UCCE, or WxCCE a plus.

• Experience with on-premises and cloud E911 systems.

• Agile, ITIL, COMPTIA, or other technology industry certifications

Why Join Us

You'll be part of a high-impact team delivering mission-critical voice services across a large-scale utility network. This is an opportunity to work with cutting-edge Cisco technologies, contribute to strategic voice initiatives, and support field operations that keep our communities connected and safe.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting and Utilities

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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