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Operations & Growth Coordinator (NDIS, Aged Care, DVA)
1 month ago
Operations & Growth Coordinator (NDIS Aged Care and DVA)
RELOCATION INCENTIVES FOR THE RIGHT CANDIDATE
IMS Support Services is a registered NDIS provider delivering high-quality mental health and disability support services across Bendigo and surrounding regions. We're seeking a highly organised, proactive, and resilient Operations Coordinator to step into a key leadership role in our streamlined, survival-mode team.
This is a new position designed to reduce the workload of the Managing Director and current leadership team and centralise key operational functions.
About the Role
Reporting directly to the Managing Director, the Operations Coordinator will act as the operational heartbeat of the organisation — overseeing internal systems, compliance, team coordination, and service delivery quality.
You'll manage day-to-day operations, support staff culture, coordinate meetings and audits, and help ensure our NDIS services are delivered with compassion, integrity, and accountability.
Key Responsibilities
Coordinate and facilitate team meetings and internal communications
Manage admin on-call during work hours and share after-hours on-call rotation with the Director
Oversee training, employee surveys, and staff culture initiatives
Manage compliance, auditing, registers, WHS, and internal workflows
Support incident and restrictive practice management, and escalate as needed
Oversee NDIS registration requirements, policies, and systems
Conduct file audits, monitor case notes, and supervise service delivery quality
Lead SIL quote finalisation, asset/resource management, and financial coordination
Handle basic IT issue triage, maintenance follow-up, and legislation monitoring
Who We're Looking For
Strong background in NDIS or community/mental health services (essential)
Proven experience in operations, compliance or leadership roles
Knowledge of NDIS Practice Standards, restrictive practices, SIL quoting, and audits
Excellent communication, organisation and multitasking abilities
Calm under pressure, emotionally intelligent, and solution-focused
Tech-savvy with basic troubleshooting ability (you'll be the "go-to" before IT is called in)
Essential - Min 3 yrs experience in a MANAGEMENT or Senior Leadership position in NDIS, Aged Care, TAC or DVA
Location: Bendigo (some remote flexibility may be considered)
Hours: Full-time
Reports to: Managing Director
Start Date: ASAP
Why Join Us?
Supportive, no-BS team that genuinely cares about staff and clients
Flexibility and autonomy in a newly created leadership role
A chance to shape the future of a growing mental health-focused provider
How to Apply
Send your resume and a short cover letter telling us why you're the right fit to:
Shortlisted applicants will be contacted directly.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an operations coordinator? Do you have experience in administration? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver's licence? Do you have a current Working With Children (WWC) Check?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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