Retail Consultant

4 weeks ago

Campbelltown, Australia Early Settler Full time
Overview

Retail Consultant role at Early Settler. Join our store team to deliver an exceptional customer experience and achieve sales targets.

Location: Coniston, New South Wales, Australia

What is the Role

We are currently looking for a dynamic Retail Consultant to join our store team. This role is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc).

Key Responsibilities
  • Ascertain customer needs and recommend items that match.
  • Keep up to date with product knowledge to accurately describe product features and benefits.
  • Upsell and cross-sell where appropriate – inform customers about sales and promotions.
  • Consistently provide exceptional customer service.
  • Demonstrate our values in action during every customer interaction.
  • Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines.
  • Assist, resolve or escalate all customer concerns in an appropriate and timely manner.
Who we are looking for
  • You love retail and all its nuances. You understand the customer journey and can bring a customer's vision to life.
  • You are a team player who enjoys hitting sales targets. You are a go-getter and appreciate keeping it real.
  • Experience in home styling, furniture, or creating welcoming living spaces is a plus.
  • Excellent communication skills and computer literacy.
  • Ability to balance customer care and administrative duties.
  • Be keen to live our values: #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
  • Physical capability to undertake lifting and work in a physical environment.
What's needed to succeed
  • At least 2 years retail experience in home/lifestyle products (preferred).
  • The ability to engage with customers to bring their vision for their home to life.
  • An "I\'ve got this" attitude for selling and exceeding sales targets.
  • Exceptional communication skills and computer literacy.
  • Genuine interest in home-styling, furniture, or creating welcoming living spaces.
  • Willingness to live our values and contribute to a collaborative team environment.
  • Be available for Casual Availability: Monday 9am-5pm, Tuesday 9am-5pm, Sunday 10am-5pm, as required.
  • Applicants must be a AU citizen, resident, or have the right to work in Australia with a valid visa.
Benefits
  • Amazing team member discounts on our products.
  • Holistic wellbeing programs to support you to be your best self.
  • Career development opportunities.
  • Fun, supportive and collaborative team environment.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Furniture and Home Furnishings Manufacturing

Coniston, New South Wales, Australia


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