Customer Care Consultant

We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Mount Isa QLD to provide an exceptional level of service to our growing customer base. While you will focus on delivering exceptional service to our customers and the market, no day will be the same. We offer a learning and development program for the right candidate to help you succeed from the beginning. This is an amazing opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that invests in your future.

• Build engaging relationships with our customers and internal stakeholders.
• Process customer orders and manage the end-to-end customer interaction activities.
• Interact with customers in our Trade Centre, including face-to-face service, responding to requests, sourcing parts, and following up on expected time of arrivals for backorders.
• Provide product-based information where required; training is available to build your skills.
• Undertake daily stock replenishment/stock takes and update our Trade Centre Showrooms.
• General housekeeping in the Trade Centre to ensure it is safe, clean and inviting for customers.

We have an amazing training program available, so even if you don't have all the skills yet, we will train you.

• A curious and learning mindset to engage and grow with us.
• Well-developed customer service skills with a 'customer first' approach.
• Confidence and experience with the Microsoft suite of products; Excel and Word are essential.
• Excellent oral and written communication.
• Time management skills.
• Be safety minded and promote safety within our branch.
• Attention to detail and focus on completion of allocated tasks.
• Ability to work in a collaborative team environment.
• Forklift license (desirable).

• Permanent salary, incentives and our Team Member Discount Card to use at Wesfarmers businesses including Kmart, Bunnings, Target & Officeworks.
• Ongoing education and development opportunities to support you personally and professionally.
• Monday to Friday role so you can enjoy weekends with family and friends.
• Refer a friend program – earn up to $2,000 for each referral.
• Ability to purchase up to 4 weeks additional annual leave.
• Team events and celebrations to recognise our amazing Team Members.
• Discounted offers from over 300 corporate partners.
• Generous Wesfarmers annual share plans.
• Attractive parental leave policy and more.

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (including a pre-employment medical assessment involving drug and alcohol testing).

Blackwoods promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being part of the Wesfarmers group means endless opportunities to make a difference. Join us and help more people build a better Australia.