APS4/5 Helpdesk Support Officer

3 weeks ago

Canberra, ACT, Australia SOS Recruitment Full time

$52.53 - $60.90 per hour plus 11.5% super

Location: ACT
Start date: ASAP
Duration: Approximate 7-month contract with possibility of extension
Pay rate: APS4: $52.53 - $55.51 per hour plus 11.5% super
APS5: $56.31 - $60.90 per hour plus 11.5% super
Security Clearance Requirements: Applicants must be Australian citizens and hold a Baseline security clearance at the time of application

Overview

We are seeking experienced Data and Administration Officers (APS4 and APS5) to undertake critical tasks such as data remediation, manual supporting processes, and operational support. This role involves incident and problem resolution, system restoration, and assisting staff with data correction and troubleshooting system issues.

Responsibilities
  • Perform data entry, cleansing, and remediation with high accuracy and efficiency, following standard operating procedures.
  • Assist staff in remediating incorrect data and troubleshooting related system issues.
  • Respond promptly to service issues and requests, troubleshooting to resolution.
  • Monitor the group mailbox, triage incidents, maintain incident logs, and follow up with impacted users in coordination with IT support teams.
  • Provide BAU support, including managing access requests from state and territory offices.
  • Develop and maintain SOPs for data remediation, manual processes, and BAU activities.
Experience and Requirements
  • Experience within the Australian Public Service and project operations is desirable.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks efficiently and prioritize critical activities.
  • Ability to work effectively in a dynamic, high-pressure team environment.
Important Notes

SOS Recruitment values workplace diversity and encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, those with family responsibilities, diverse linguistic and cultural backgrounds, religious beliefs, and LGBTIQ individuals.

If the closing date has passed, late applications may still be considered. Your resume will be retained for future opportunities.

For more information, contact Rebecca Cosan at 02 6260 8888.

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