Guest Service Agent

3 weeks ago

Adelaide, South Australia IHG Hotels & Resorts Full time
Overview

Guest Service Agent role at IHG Hotels & Resorts (Crowne Plaza Adelaide Mawson Lakes). Brand-new hotel with 155 contemporary rooms, versatile meeting spaces, a vibrant bar and a restaurant. Front Desk is the first point of contact and the first impression for guests. You'll deliver exceptional customer service to ensure guests have a great experience and stay, bringing the brand to life.

This is a part-time position, working a minimum of 20 hours per week with availability to work up to 38 hours per week.

Responsibilities
  • Supporting guests on arrival: champion the arrival experience and recognize IHG One Rewards Members
  • Process check-in/check-out functions: general cashiering and processing of guest accounts
  • Stay informed: keep up-to-date with daily events, group activities and guest feedback; familiarize yourself with the hotel's offerings and local attractions to provide thoughtful recommendations
  • Assist in supporting the wider hotel team with other duties as required
What we need from you
  • Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
  • Responsible Service of Alcohol (RSA) certificate or willingness to obtain
  • Qualifications in Hotel Management and/or Business Administration related field preferred
  • Flexible with nights, weekend and public holiday shifts
  • Strong interpersonal and communication skills; bilingual or multilingual language skills are advantageous
  • Good reading, writing, basic math, computer skills and familiarity with a Property Management System (PMS)
  • Ability to lift, push and pull objects up to 23 kg; may involve bending and kneeling
  • Commitment to maintaining a high level of quality for guests at all times
What You Can Expect From Us
  • Paid birthday leave
  • Hotel perks including accommodation and food & beverage discounts
  • Paid parental leave
  • Career development through our lifelong development program
  • IHG career milestone celebrations
  • Transfer of entitlements as you move and grow with IHG
  • Access to discount retail platform for enhanced pay
  • RISE program supporting empowering female leaders
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Hospitality

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