Customer Success Manager
3 weeks ago
This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.
Our Mission
Healthengine's mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia's leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.
We're all patients, right? So, it's easy to get behind a mission that seeks to improve the healthcare experience for all Australians.
Job Description
The Gig
Our Customer Success Managers serve as trusted partners to our practices, gaining a deep understanding of their business needs, operations, challenges, and goals. The role's purpose is to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment.
Responsibilities:
- Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine.
- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.
- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.
- Regularly compile and share performance insights with customers, highlighting their success metrics and educating them on the return on their investment (ROI).
- Identify any potential obstacles to customer retention and proactively resolve them.
- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.
- Lead the negotiation and closure of renewal agreements with existing clients.
- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.
You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us) but you never, ever compromise on what's important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.
Experience required:
- Strong experience in an Account Management role
- Experience in using multiple CRM and client management and reporting systems
- Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.
The perks behind the work
Healthengine is where you'll be your best self. You'll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.
- A hybrid workplace that offers flexibility to balance work and life
- A vibrant social calendar of events, quarterly team-building activities and more
- Unlimited coffee and snacks, and a subsidised vending machine in our Perth office
- Awesome discounts and salary packaging options through our benefit partner, Maxxia
- Access to learning resources to develop your personal and professional skills
- Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
- Extra leave so you can recharge and focus on your wellbeing
- Support for you when it comes time to grow your family with paid parental leave
Diversity and inclusion
At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We've created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.
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