Supervisor- Customer Service Ambassadors/ Manager

1 week ago

Melbourne, Victoria, Australia Kinetic Full time

Dynamic Leader Wanted for Customer Service Role

We are seeking a Supervisor to oversee the daily operations of our Customer Service Ambassadors (CSA) team.

Role Purpose:

The ideal candidate will be a dynamic leader with a passion for customer service, responsible for promoting the SkyBus service as the preferred transport option.

  • Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.
  • Allocate resources and manage headcount to meet business operations and contractual performance measures.
  • Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
  • Assist in the recruitment and selection of new CSA team members.
  • Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
  • Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
  • Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
  • Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.
  • Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
Your Skills:
  • Proven experience in leadership within large teams, with excellent communication and decision-making skills.
  • Knowledge of operational systems and logistics functions.
  • Self-motivated with a positive approach to adapting to change.
  • Highly organised, capable of prioritising tasks in a dynamic environment.
  • Experienced in managing investigations and performance management processes.
  • Strong computer skills, including proficiency in Microsoft Office and internal systems.
Why Choose Us:

Become a key player in promoting the SkyBus service and enhancing customer experiences If you're ready to lead a team and make a difference, we invite you to apply

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