IS Global Services Operations Manager

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Join to apply for the IS Global Services Operations Manager role at Santos Ltd

Description & Requirements

Don't come for an easy career. Stay for a rewarding one.

At Santos, we do work that matters and always have. When you join us, so will you.

As an ASX 20 global energy company, we're committed to providing reliable and affordable energy to help create a better world for everyone.

To make it happen, we work as One Team and ask ourselves, "How can we?" (Even when others say, "We can't.")

We're proud of our history as pioneers, problem-solvers, and pragmatists. And as we strive to achieve our Vision2040, we've got our sights set on a culture that is focussed and disciplined to drive value, and entrepreneurial and energised to leave a positive legacy.

The difference isn't just thinking big – it's delivering on it too.

As part of the team, you'll tackle one of the most complex problems of our time. It's no easy task, but nothing rewarding ever is.

What You'll Do

As the Global IS Operations Manager, you'll play a key leadership role in shaping and delivering our global technology operations. You'll be responsible for managing core IS infrastructure services including end-user computing, networks, servers, storage, and backup while driving an evergreen strategy that keeps our platforms current, secure, and aligned with evolving business needs.

You'll oversee key operational supplier contracts, manage significant OPEX and CAPEX budgets, and work closely with internal teams and global vendors to ensure service excellence. This role is central to strengthening vendor partnerships, ensuring operational performance, and supporting reliable, secure, and scalable services across the business.

Key Responsibilities

• Lead the management of service contracts for IS operational suppliers, including approximately $20m of the total $45m OPEX budget and around $8m of the total $12m CAPEX budget.
• Establish effective governance and global management of these services, providing regular status reports on service delivery.
• Oversee the maintenance of global IS infrastructure services within agreed performance metrics, including servers, storage, network, end-user devices, and related technologies.
• Support regionally located services by applying standard practices for networks, telecommunications, and end-user computing.
• Manage and continuously improve IS operational service delivery through a combination of internal teams and third-party providers.
• Provide rapid and proactive support for VIP services as required.
• Collaborate with the managed service provider to maintain and optimise our infrastructure delivery in line with Santos ITIL practices.

What You'll Bring

• Proven experience leading global technology operations teams and services.
• Strong background in standardising practices across global sites for efficiency and scale.
• Deep understanding of IT service management and governance, including ITIL principles.
• Demonstrated ability to manage supplier relationships, contracts, and performance frameworks.
• Experience leading teams, managing budgets, and delivering concurrent projects.
• Confident in managing business change and engaging stakeholders across levels.
• Broad exposure to enterprise infrastructure and applications.
• Collaborative approach to working with Architecture on standards and lifecycle planning.
• Adhere to compliance with the Santos Management System (SMS) and Delegation of Authority (DOA).
• Experience working in or alongside related disciplines such as supply chain, telecommunications, or business operations.
• Familiarity with vendor management frameworks in large, complex environments.
• Exposure to operating within large-scale transformational programs.
• Relevant tertiary qualifications or equivalent industry experience in an IS/IT technical area.

What You'll Get

Here, you'll be amongst high-calibre people and get to work on industry-leading projects. We don't shy away from solving tough problems at pace. We like it that way. You can expect to be challenged and supported; to learn and grow.

At Santos, we're committed to creating a workplace where everyone can thrive. This means a place that is safe; where you are valued and respected, and your contribution is recognised and appreciated. Join us, and you'll play a role in this too.

Each of our sites offer access to specific amenities that aim to create the best possible benefits to your health, wellbeing and performance.

What You're Part Of

Everywhere you turn you will be a part of a team who are coming together to contribute to our single uniting purpose - to provide reliable and affordable energy to help create a better world for everyone.

And because it's not only what you do, but how you do it, you will also contribute to improving the living standards of the communities where we operate, building enduring and respectful relationships that serve a generation. It's about each of us, and all of us – together.

How To Apply

Applications must be submitted via the online recruitment system before COB Friday 5th September 2025.

Supporting a Diverse Workforce

Santos acknowledges that we operate on the traditional lands of Aboriginal people. We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our ongoing success.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

Australian Aboriginal and / or Torres Strait Islander jobseekers are strongly encouraged to apply.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Oil and Gas

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