Venue Loyalty Manager

5 days ago

Brisbane, Queensland, Australia at Full time

Are you passionate about loyalty, gaming, and creating unforgettable customer experiences? We're looking for a Venue Loyalty Manager to join our team and drive engagement across our network of clubs and hotels.

About the Role

As the Venue Loyalty Manager, you will take the lead in designing, implementing, and managing loyalty programs that keep members engaged and valued. You'll also oversee the development and execution of gaming and venue promotions, ensuring they deliver strong results for both clients and customers.

This role requires a strong balance of strategic thinking, hands-on execution, and the ability to foster relationships with venues nationwide.

Key Responsibilities

Develop, implement, and optimise loyalty programs tailored for clubs and hotels.

Design and deliver gaming and venue promotions that drive participation and revenue.

Partner closely with venue managers and clients to understand business needs and provide tailored solutions.

Lead and deliver training programs to onboard new clients, ensuring seamless adoption of systems and promotions.

Regularly travel nationally to build relationships, provide support, and deliver training on-site.

Monitor performance and provide insights to continually enhance promotions and loyalty initiatives.

About You

Proven experience in loyalty program management, ideally within clubs, hotels, or related industries.

Strong knowledge of gaming and venue promotions with a track record of successful implementation.

Excellent communication and interpersonal skills, with the ability to build trust and influence at all levels.

Confident trainer and facilitator with experience delivering client onboarding programs.

Flexibility to travel regularly across Australia.

Results-driven, highly organised, and customer-focused.

What We Offer

A dynamic role with variety and travel opportunities.

The chance to make a real impact in a growing business.

A supportive, client-focused team culture.

Competitive salary package, with travel allowances included.

Unlock job insights

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