Business Support Officer

4 weeks ago


Melbourne, Victoria, Australia MedHealth Group Full time

Career Opportunity: Business Support Officer (Systems)

About MedHealth

At MedHealth, we strive to deliver best practice injury prevention, 24/7 incident response and care coordination services tailored to our customers. Our dynamic and growing organisation values client focus, team spirit and respect.

Job Description

The Business Support Officer (Systems) plays a vital role in maintaining relevant systems for Cogent Thinking, including:

  • System setup, cut-over, pilot, go-live and post-live support
  • Providing timely and accurate system support for staff members
  • Managing issues, requests and enhancements, adhering to change processes and policies to preserve system security and integrity
  • Fault analysis and problem remediation for support incidents, root cause analysis and major incident management
  • Identifying process improvements and partnering with the business to drive these changes
  • Championing effective change control and system testing processes for supported systems
  • Delivering exceptional customer service through regular interactions
Key Qualifications
  • Minimum 2 years' experience in an application support role
  • Experience delivering application support via internal business teams is mandatory
  • Demonstrated teamwork, integrity, self-motivation, positive attitude and innovative approach to problem-solving skills
  • Proficiency in Microsoft Platforms (PowerBI, SharePoint, Dynamics, Azure) is advantageous
  • Experience in DocuSign and case management platforms is advantageous
  • Able to convey information clearly and maintain confidentiality
  • Excellent interpersonal and written and verbal communication skills
  • Strong stakeholder engagement and interpersonal skills

This opportunity aligns with the MedHealth group's commitment to creating a workplace that values diversity and inclusivity. We offer various benefits, including employee discounts, novated leasing and paid parental leave.

We are proud to be an Equal Opportunity Employer, welcoming people from diverse backgrounds and abilities to join our team of over 3,500 people across Australia.



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