Technical Product Representative

Technical Product Representative - Nuance Audio

Date: Sep 11, 2025

Brand: EssilorLuxottica

Location:

North Sydney, AU

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking a motivated and results-driven Technical Product Representative to drive the success of our new product category, Nuance Audio, a cutting-edge innovation for vision and hearing. Nuance Audio blends sound engineering and world-class smart eyewear design for a stylish, high-tech solution engineered to transform lives. Designed for adults with perceived mild to moderate hearing loss.

Working within the Professional Solutions Sales Team, you will play a pivotal role in positioning Nuance Audio as a transformative solution and achieving sales growth for the ANZ region.

Key Responsibilities

• Sales and Business Development: Support Nuance Audio sales team in field to drive sell-through of Nuance Audio in Optical Stores.
• Present and demonstrate the unique features and benefits of Nuance Audio as part of a complete eyewear solution.
• Identify and engage potential customers in both the Optical & Audiology channels.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Develop and execute sales plans to meet and exceed sales targets.

Product Expertise and Training

• Develop deep product knowledge, including technical specifications and customer use cases.
• Provide training to Optometrists, Audiologists and Healthcare partners to ensure effective product positioning and customer support.
• Stay informed about updates to the product and competitive offerings to maintain a strong value proposition.
• Act as a trusted advisor to customers by understanding their needs and recommending tailored solutions.
• Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
• Gather and document customer feedback to share with marketing and product teams for continuous improvement.
• Monitor market trends, competitor activities, and customer preferences to inform sales strategies.
• Provide insights and recommendations to support the development of marketing and promotional campaigns.

Reporting and Administration

• Prepare and submit regular sales reports and forecasts to track performance against targets.
• Achieve or exceed monthly, quarterly, and annual sales targets.
• Develop and execute sales plans, including account prioritization and growth strategies.
• Conduct a set number of product demonstrations and training sessions for customers per month.
• Establish and maintain a pipeline of qualified leads, ensuring consistent follow-up and conversion.
• Deliver regular reports on sales activities, customer feedback, and market insights.
• Build and maintain long-term relationships with key partners to ensure customer satisfaction and loyalty.
• Collaborate with cross-functional teams to support promotional campaigns and product launches.

Key Skills

• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation abilities.
• Persuasive selling techniques and consultative sales approach.
• Technical aptitude to understand and explain AI-powered audio and eyewear integration.
• Time management and organizational skills to manage a diverse customer base effectively.
• Experience in Audiology Channel (in-store or in field) highly regarded.

Core Competencies

• Customer Focus: A deep understanding of customer needs and a commitment to delivering tailored solutions.
• Results Orientation: Driven to achieve and exceed sales targets with a proactive and goal-oriented approach.
• Adaptability: Ability to thrive in a dynamic environment and adjust strategies to evolving market conditions.
• Collaboration: Strong team player with the ability to work effectively with cross-functional teams.
• Market Acumen: Knowledge of the audiology, optical, or technology sectors to navigate the sales landscape effectively.
• Problem-Solving: Innovative thinking to address customer challenges and overcome objections.

Qualifications

• Bachelor's degree in business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
• 3+ years of experience in sales, preferably in audiology, optical, or technology industries.
• Proven track record of meeting or exceeding sales targets.
• Experience selling innovative or technical products is highly desirable.
• Willingness to travel with ANZ region to meet customers and attend events.

What We Offer

• Opportunity to represent a category-defining product within a global leader in eye care and eyewear.
• Competitive salary and commission structure.
• Professional growth opportunities within a collaborative and innovative environment.
• Access to cutting-edge tools and resources to support your sales efforts.

If you are a driven sales and product professional, passionate about innovation and improving lives through technology, we invite you to join our team and be a part of the Nuance Audio journey.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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