Airport Services Agent

4 weeks ago

Perth, Western Australia Qatar Airways Full time

About The Role

We are recruiting for an Airport Services Agent based in Perth, Australia.

In this role, you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive quality service and adhere to safety policies and security standards.

Role Accountabilities

  1. Delivering the highest level of customer service at all touch points
  2. Maintaining constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
  3. Supervising service partners' activities for smooth passenger acceptance
  4. Directing arriving/departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge
  5. Checking that entry requirements (visas, residence permits) are met
  6. Coordinating with Cargo, Fueling, Baggage Make-up, aircraft loading, and catering teams for smooth turnaround
  7. Handling company mail
  8. Performing pre- and post-flight administrative duties
  9. Handling baggage claims
  10. Ensuring compliance with QR safety and security requirements
  11. Monitoring On-Time Performance

Be part of an extraordinary story

Your skills, imagination, and ambition have no boundaries here. There are infinite opportunities to grow and work on rewarding challenges that build your skills and experience. Join us to shape our future and create the life you want within our international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Job Posting

Jul 31, 2025, 5:06:09 AM

To Be Successful In This Role You Will Need

  • High school qualification plus at least two years of experience in a similar customer-facing role within an airport environment
  • Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations
  • Ability to work shifts, including weekends
  • Right to live and work in Australia

About Qatar Airways Group

Our story began with four aircraft. Today, we deliver excellence across 12 businesses. We've grown rapidly, set trends, and broken records. We embrace challenges and innovate continuously. Whether creating unique customer experiences or working behind the scenes, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a global community where your ambitions have no limits.

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