Expressions of Interest Customer Service Officer

4 weeks ago

Melbourne, Victoria, Australia Public Sector People Full time
Expressions of Interest — Customer Service Officer

Public Sector People (PSP) would love to speak to you if you have previous, substantial experience in a customer service role.

Please express your interest if you are seeking -

  • Temporary full-time customer service roles
  • Temporary part-time customer service roles
Key Responsibilities
  • Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful.
  • Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes.
  • Contribute to the Call Centre's Key Performance Indicators, achieving both Call Centre and individual performance targets.
  • Work across multiple sites
Criteria
  • Customer Service experience in a call centre/high inbound call environment and face to face.
  • Ability to engage empathetically with customers with emotionally charged issues.
  • An understanding of cashiering processes for reconciliation and balancing of financial transactions.
  • Bilingual candidates will be highly regarded.

Please select the 'APPLY' button to submit your application. Only the candidates who are successful in progressing will be contacted. We look forward to hearing from you

Seniority level

Entry level

Employment type

Temporary

Job function

General Business, Administrative, and Customer Service

Industries

Architecture and Planning, Government Administration, and Government Relations Services


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