Current jobs related to Passenger Services Delivery Agent - Perth, Western Australia - Dnata Travel Group

  • Airport Customer Service Agent

    2 weeks ago

    Perth, Western Australia beBee Careers Full time

    Passenger Service RepresentativeAre you looking for a challenging and rewarding career in airport services? As a Passenger Service Representative, you will play a critical role in ensuring the smooth operation of passenger check-in and lead gate agent duties. Key Responsibilities:- Deliver exceptional customer service to all client airlines and ensure all...

  • Customer Service Agent

    2 weeks ago

    Perth, Western Australia beBee Careers Full time

    About the RoleWe are seeking part-time Customer Service Agents to join our team, working a minimum of 20 hours per week. This is an opportunity to work at the airport and provide excellent service to our customers.As a member of our Mishandled Baggage team, you will be responsible for tracing and locating mishandled bags for various international carrier...

  • Ramp Service Delivery Agent

    3 days ago

    Perth, Western Australia beBeeAviation Full time

    We are seeking a skilled and experienced Ramp Service Delivery Agent to join our team in Perth, Western Australia. This is an exciting opportunity for individuals who have prior experience in aviation and want to take their career to the next level.In this role, you will be responsible for operating ground services equipment such as aircraft stairs, mobile...

  • Customer Service, Mishandled Baggage

    2 weeks ago

    Perth, Western Australia Dnata Travel Group Full time

    Customer Service, Mishandled Baggage (Perth Airport)dnata Perth Airport, Western Australia, AustraliaPerth Airport (PER), Perth Airport WA, AustraliaHave you ever dreamed of working at the airport? This is your chance to join the world's leading Ground Handler at Perth International Airport We are seeking Part-time Customer Service Agents to join our team,...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia TFE Hotels Adina Apartment Hotels Full time

    Job Title: Guest Services AgentLocation: Adina Hotel Perth, 33 Mounts Bay Road, Perth, Western Australia, AustraliaDate: Monday, 12 May 2025About the RoleWe're seeking a passionate Guest Services Agent to join Adina Apartment Hotel Perth. In this role, you will prioritize guest satisfaction, manage administrative tasks, and offer authentic local advice to...

  • Guest Service Agent

    3 weeks ago

    Perth, Western Australia TFE Hotels Adina Apartment Hotels Full time

    Job Title: Guest Services AgentLocation: Adina Hotel Perth, 33 Mounts Bay Road, Perth, Western Australia, AustraliaDate: Monday, 12 May 2025About the RoleWe're seeking a passionate Guest Services Agent to join Adina Apartment Hotel Perth. In this role, you will prioritize guest satisfaction, manage administrative tasks, and offer authentic local advice to...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia QT Hotels and Resorts Part time

    4 days ago Be among the first 25 applicantsGuest Service AgentWe are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.Guest Service AgentWe are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia QT Hotels and Resorts Part time

    4 days ago Be among the first 25 applicantsGuest Service AgentWe are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.Guest Service AgentWe are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Holiday Inn Full time

    Guest Service Agent - PT - Holiday Inn Perth City CentreGuest Service Agent - PT - Holiday Inn Perth City Centre4 days ago Be among the first 25 applicantsJoin our team at Holiday Inn Perth City Centre – where work meets joy At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home,...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Holiday Inn Full time

    Guest Service Agent - PT - Holiday Inn Perth City CentreGuest Service Agent - PT - Holiday Inn Perth City Centre4 days ago Be among the first 25 applicantsJoin our team at Holiday Inn Perth City Centre – where work meets joy At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home,...

Passenger Services Delivery Agent

4 weeks ago

Perth, Western Australia Dnata Travel Group Full time

dnata Perth Airport, Western Australia, Australia

Join or sign in to find your next job

Join to apply for the Passenger Services Delivery Agent role at dnata

dnata Perth Airport, Western Australia, Australia

5 days ago Be among the first 25 applicants

Join to apply for the Passenger Services Delivery Agent role at dnata

Perth International Airport

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients.

Primary Duties And Responsibilities

  • Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
  • Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assisting passengers;
    • during disrupted or delayed services;
    • who require special assistance such as wheelchair assistance to and from aircrafts.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
  • To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
  • Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
  • Build strong working relationships with all dnata Airport Services team member and client airline employees / delegates.
  • Promote and maintain a positive company image (including grooming, behaviours and service).
  • Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.
  • Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
  • Comply with dnata Standard Operating Procedures and Policies.
  • Liaise professionally with internal and external clients and stakeholders.
Essential Criteria:
  • Commitment to dnata values and operating procedures.
  • Adhere to all company safety, policy, procedures and processes.
  • Desirable experience in customer service oriented role.
  • Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
  • Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required.
  • Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements during aircraft operation.
  • Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations.
  • Ability to handle baggage up to 32kg.
  • Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).
  • Be a proactive self starter, able to successfully manage multiple issues and effectively resolving them.
  • Ability to work unsupervised at times and in a changing and fast paced team environment.
  • Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesAirlines and Aviation

Referrals increase your chances of interviewing at dnata by 2x

Get notified about new Passenger Service Agent jobs in Perth Airport, Western Australia, Australia.

Perth Airport, Western Australia, Australia 2 weeks ago

Airport Services Officer - Front of House

Perth Airport, Western Australia, Australia 2 weeks ago

Perth Airport, Western Australia, Australia 1 month ago

Perth Airport, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia 2 weeks ago

Kewdale, Western Australia, Australia 8 hours ago

Perth, Western Australia, Australia 3 months ago

North Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia A$83,114.00-A$89,226.00 1 week ago

Osborne Park, Western Australia, Australia 10 hours ago

Osborne Park, Western Australia, Australia 10 hours ago

Burswood, Western Australia, Australia 6 days ago

Osborne Park, Western Australia, Australia 2 weeks ago

Vehicle Administration Officer (Entry Level)

Perth, Western Australia, Australia 10 hours ago

Rivervale, Western Australia, Australia 6 days ago

Perth, Western Australia, Australia 4 weeks ago

East Perth, Western Australia, Australia 1 day ago

Wattleup, Western Australia, Australia 2 hours ago

Perth, Western Australia, Australia 1 month ago

Fremantle, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia 2 weeks ago

Perth, Western Australia, Australia 1 day ago

Front Office Receptionist/Housekeeping Attendant - Perth

Perth, Western Australia, Australia 2 months ago

Naval Base, Western Australia, Australia 13 hours ago

East Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 day ago

Perth, Western Australia, Australia 6 days ago

Kewdale, Western Australia, Australia 10 hours ago

Ascot, Western Australia, Australia 1 month ago

Melville, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia 1 week ago

Canning Vale, Western Australia, Australia 2 days ago

Perth, Western Australia, Australia 9 hours ago

Perth, Western Australia, Australia 1 week ago

Canning, Western Australia, Australia 1 day ago

Bentley, Western Australia, Australia 16 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr