Current jobs related to Senior IT Helpdesk Technician - Coffs Harbour, New South Wales - Advanced Braking Technology

Are You the Person for our Team?

We are looking for an "A-player".

You will be hardworking, driven, highly motivated, and live up to the very high technical standards for our IT Experts.

You will work alongside a dynamic team of "best in town" professionals and always go above and beyond for our clients.

We are a growing business that provides top-tier IT support for business clients in the Coffs Harbour / Port Macquarie area. Our motto is: "We are going in when everyone else runs away". We are a strong team that challenges each other.

Honest feedback and self-improvement are our daily bread.

If you are an average IT support person, please do not apply.

If you cannot handle honest feedback, do not apply.

If you are not a team player, please do not apply.

If you want to start your own business, do not apply.

If you have no sense of humour, do not apply.

You'll be working on:

• Helpdesk Support Level 1, 2, & 3 Support
• Setup & Support Server Environments (2012, 2016, 2019), Hyper-V, SQL, Exchange, 3rd Party, and occasionally Linux
• Setup & Support Desktop Environments (Windows 10, macOS)
• Setup & Support Mobile Devices (Android, iPhone)
• Setup & Support network devices, especially Ubiquiti
• Microsoft Office 365, MYOB, Global Spam Filtering, Managed Antivirus, Managed Backup, and other cloud solutions
• Maintain our expanding Cybersecurity Program
• Support, troubleshoot, optimize, patch, and resolve issues
• The role is 50% in-office, 50% on-site, with some work from home

You'll need:

• At least 3 years' experience in desktop, server, & cloud helpdesk support, ideally in an MSP environment
• An eye for detail and a commitment to doing things right the first time
• Skills in Networking, Active Directory, DNS, DHCP, Routing, NTFS, Azure, RMM, PSA
• Logical troubleshooting skills and the ability to work autonomously and collaboratively with other IT teams and vendors
• Desire to become a "Level 7 intrapreneur"

If you have some skills missing, we will teach you. Are you ready to step up as an IT Expert with integrity and loyalty? What are you waiting for?

Apply now by sending your resume and a cover letter explaining why you are the ideal candidate in your own words.

About Advanced Technology

"Growth and Profit through IT" - We help your business grow through better technology, less downtime, and increased efficiency. Our help desk supports your staff with any query, and our proactive monitoring resolves most issues before you even notice them. Based in Coffs Harbour, we service small to medium-sized businesses across the North, South, and West regions, including Woolgoolga, Grafton, Nambucca, Macksville, Kempsey, Port Macquarie, Bellingen, and Dorrigo.