Customer Service Consultant

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If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

The North Service Centre (NSC) Customer Service Consultant, contact centre is an integral part of the business unit and the role of the Customer Service Consultant is to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and customers.

Using your passion for outstanding customer service and embodying the AMP value of "put customer first", you will provide AMP's customers and financial advisers with support via numerous contact centre activities including taking inbound calls, responding to webchats and communicating by email.

No previous experience in a related industry is needed as comprehensive training will be delivered by our team of in-house subject matter experts.

This opportunity is for roles based out of our Melbourne. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 2 days per week after you initial training.

Recruitment process and key dates:

• Digital assessment - links will be sent on Tuesday 17 June 2025 and assessments to be completed by Sunday 22 June 2025
  
• Interviews - will be scheduled for week commencing Monday 23rd of June 2025 in person at our Melbourne
  
• The start date for this intake is Monday 21 July 2025

What you will bring to the team

• Contact centre or financial services experience is desirable but not essential
  
• Previous experience in a customer/client service role (including retail, hospitality, health care etc) will be highly regarded
  
• Experience in or ability to work in a highly regulated structured workplace
  
• Always "put customer first" and be able to build rapport and establish relationships
  
• Excellent verbal & written communication skills with ability to adapt style where necessary depending on audience and deliver messages in a clear, concise, confident and professional manner
  
• Naturally shows empathy towards advisers and customers
  
• Strong computer literacy is essential including ability to navigate across multiple applications/systems
  
• Highly developed numeracy skills with the ability to interpret and communicate numerical information effectively

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Looking forward to meeting you.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service

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