Claims Advisor

Take the next step. Be part of something bigger at Suncorp.

This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement. This role will also suit candidates who are recent law graduates or have experience working in the personal injury field.

What you'll do:

• Management and negotiation of claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings
• Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
• Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
• Adopting appropriate strategies are observed to resolve claims cost effectively
• Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
• Negotiating claims settlements with solicitors in line with legislative, regulatory and procedural guidelines
• Providing an excellent level of customer service to the legislative authority, employers and injured claimants through compliance with legislation, timely response times and efficiency in processing

What you'll bring:

• Sound knowledge and experience in handling CTP or personal injury claims or Law is preferred
• Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous
• Excellent analytical skills and technical skills
• High attention to detail
• Pro-active and energetic team player
• Highest professional approach to all aspects of claims handling
• Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders
• Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
• Strong commitment and a high degree of integrity to help meet and exceed customer expectations
• A positive attitude and willingness to contribute to workplace improvement and changes

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.Scanlon@suncorp.com.au for a confidential conversation.

Advertised: 08 Aug 2025 AUS Eastern Standard Time
Applications close: 19 Aug 2025 AUS Eastern Standard Time

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The CTP Claims team currently have exciting opportunities available for an experienced Claims Advisor in the Common Law Team.

The CTP Claims team currently have exciting opportunities available for an experienced Claims Advisor in the Common Law Team.