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Reservations Agent
1 month ago
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Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
The Location
Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.
The Role
We are currently looking for an experienced Full Time and Part Time Reservations Agent to join our Reservations team.
As the Reservations Agent you will handle all incoming reservations as a priority ensuring that the hotel is maximizing sales of property rooms and facilities and may assist the Group Reservations as required.
Your key responsibilities will include, but are not limited to:
- Answering incoming calls from the general public
- Supporting our Marriott Bonvoy loyalty members with enquiries and membership information
- Delivering exceptional service to our guests in meeting requests and exceeding guest expectations
- Promoting the hotel's facilities and converting enquiries into bookings
- Ensuring booking details are complete and correct at all times
- Following up on reservation details and entering details into the property management system
- Liaising with travel agents to ensure booking details are correct
- Checking daily arrivals and confirming details to ensure a smooth and seamless stay for every guest
- Following up on methods of payment with guests
What we are looking for
- Previous Reservations experience in a Hotel Reservations or Front Office environment
- A passion for client and guest engagement and developing strong relationships built on trust and confidence
- Professional communication and genuine interpersonal skills
- A great eye for detail to ensure all data is entered correctly
- Effective time management in a fast-paced environment
- A team player
- Proficiency with Microsoft Office programs, particularly Outlook, Excel, Word and PowerPoint
- Previous experience with Opera PMS of a similar reservations system
- Flexibility to work on a 7 day rotational roster
The Benefits
Enjoy the benefits of unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:
- Generous discounts on accommodation, food, beverage and spa treatments around the world - for you, your family and friends too
- Exclusive discounts on local gym memberships, health cover, electronics, appliances and more
- Free duty meals every workday
- Discounted onsite parking
- Enhanced Super - For every 5 years of continuous service in Marriott Hotels, we'll contribute an additional 1% to your nominated superannuation fund
- Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.
- Personalised online and in-person training
- Birthday Leave - each year you get the gift of 1 day paid leave to spend at any point during your birthday month
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
How do your skills match this job?Your application will include the following questions:
- Do you have experience in a sales role?
- Which of the following property management systems (PMS) do you have experience with?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Reservations Agent?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
