Customer Contact Officer
1 week ago
Full Time & Casual/ Fixed Term Contract (9 Months)
Classification: GO3 ($84,087.57 + Superannuation)
A full-time position has become available within our Customer Contact team as a Customer Contact Officer to work across both Call Centre and Front Desk environments. Our core business hours are 9:00am – 5:00pm Monday to Friday and work will be rostered across our Elizabeth (Civic Centre) and Davoren Park (Playford Operations Centre) locations. Our Customer Contact Officers deliver high quality customer service as the first point of resolution to approximately 40 teams within Council, to assist the organisation to focus on core business objectives. This is a great opportunity to collaborate across many of the City of Playford teams to efficiently connect our customers with key Departments and information, ensuring high quality, efficient and prompt customer service is provided. The positions work as part of a dynamic team environment where you feel supported and empowered. While this role is advertised as full-time, we also welcome applications from casual candidates, as there may be opportunities for casual work within the team.
About YouYou possess a demonstrated passion and commitment for delivering positive outcomes for the community and delivering an outstanding customer experience. Your exceptional interpersonal communication skills enable your ability to relate to people and effectively problem solve. You enjoy working in team environments where you can bring your adult self to work each day and collaborate on day to day activities and new initiatives. You will also possess excellent skills in MS programs, computer systems and databases, with ability to work across multiple platforms at any given time. Successful applicants will have a current drivers licence and experience in Customer Service, Administration and/or related field.
What's in it for you?It\'s important to us that you are the right fit to join our team, but it\'s just as important that Playford is the right place for you. Our team work hard together, but also celebrate together, learn together and support each other. We have a commitment to work/life balance through flexible working conditions and we remain focused on providing a high level of service and positive experience for our customers and stakeholders. You will also get access to employee benefits, some of them are:
- Job security
- Attractive salary and supportive team culture
- A genuine opportunity to grow and lead change
Incumbents in this position are required to possess a National Criminal History Clearance.
Submit your application by clicking the "Apply Now" button. Please include your resume and cover letter outlining your suitability and your preference for full time or casual work. If you would like further information, please contact Jess Degioia – Manager Customer Contact on (08) 8256 0547 for a confidential chat.
Applications close at 12.00pm on Friday, 19 September 2025.
The City of Playford values diversity and work life balance. If you require any reasonable adjustments to be made to support you in submitting your application including alternative vacancy formats and application options, please refer to the Manager\'s contact details above. Any information provided will be kept confidential and will only be used to support your access to fully participate in the recruitment process.
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