South Hedland: Residential Support Worker

• Looking to fill Full-Time, Part Time and Casual positions located in Hedland.

• SCHADS Level 3, ordinary rate of pay : $37.35 p/h + $10.12 regional allowance + penalties

• Access to salary packaging, reducing your tax (details via AccessPay).

• Discounts with a major health insurance provider.

• Employees and their family members will have access to a confidential, and professional counselling service.

We have an exciting opportunity for a Residential Support Worker to join the Youth Justice service team in Hedland.

About the Opportunity:
The primary purpose of the Residential Support Worker (RSW) role is to support young people and create a safe, respectful, and stable home environment while they are on remand. RSWs mentor young people to engage in daily routines, make healthy life choices, take responsibility, and comply with their bail conditions.

This is a permanent role offering a variety of shifts, including day, afternoon, and overnight, within a 24/7 service environment.

When there are no young people residing in the bail house, RSWs transition into a community-based role focused on youth mentoring, community engagement, and stakeholder relationship-building. This ensures the role remains active, meaningful, and outward-facing, supporting Hope Community Services' broader mission of increasing visibility and impact in the community.

Residential Support Workers must be responsive and ready to transition back into residential duties at short notice when a young person enters the service. This readiness is a key component of the role, balanced by the rewarding opportunity to work in community settings, build strong local connections, and contribute to positive long-term outcomes for young people.

Requirements of the Role:

• Provide consistent support and mentorship to young people in the residential service, helping them meet their bail conditions, engage in pro-social activities, and work toward personal goals.

• Facilitate or support the implementation of strengths-based, individualised activity plans developed in collaboration with the Coordinator, ensuring each young person's needs and interests are central.

• Promote healthy lifestyle choices by offering opportunities for participation in recreational, cultural, and wellbeing activities.

• Model respectful, compassionate, and non-judgmental behaviour, acting as a positive influence and trusted adult in the young person's life.

• Provide safe and reliable transport for young people to attend appointments, programs, or community-based engagements as required.

• Support supervised family visits where approved and appropriate, in ways that maintain safety, dignity, and connection.

• Engage in youth mentoring and community connection work during times when there are no young people in residence, contributing to visibility of the service and development of community relationships.

• Remain flexible and responsive, ready to transition into residential duties when a young person enters the service.

About you:

• Minimum Certificate III in Community Services, Youth Work, AOD or similar qualification, or relevant level of experience (minimum 1 year in a similar role).

• Experience in delivery of services (programs) to young people (group or one to one).

• Experience and / or willingness to work with young people with challenging behaviours.

• Ability to communicate well with young people and have an understanding of Aboriginal culture.

• Ability to use Microsoft Office programs and Client Management Systems for reporting and record keeping.

• Well developed problem-solving skills to manage difficult situations.

• Ability to prepare meals & maintain a clean and healthy environment.

• An understanding of and adherence to working within personal and professional boundaries.

• Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.

• A broad knowledge of drug and alcohol, mental health and youth justice issues and how they impact on young people.

• Knowledge of Trauma Informed Practices and Care.

• Knowledge of the effects of foetal alcohol spectrum disorder (FASD) on young people (or willingness to undertake training).

Appointments will be subject to:

• Australian residency/visa,

• Satisfactory National Police check (within 3 months),

• Current C or A class driver's license,

• Verification of identification by Department of Justice (DOJ) prior to appointment, and suitable referee check.

Our Culture:

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope's ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on 'growing our own'.

Not-for-profit salary packaging, reducing your tax (details via AccessPay).

Discounts with a major health insurance provider.

We offer employees and their family members access to a confidential, and professional counselling service.

What to expect next:

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to app

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status

To apply online, please click on the appropriate link below. For any enquiries around the role please email us athr@hopecs.org.au, quoting the job title and the region.

4 June 2025South Hedland Western Australia, AustraliaPart TimeCommunity Services & DevelopmentCommunity Development