E-Commerce & Operations Coordinator

E-Commerce & Operations Coordinator – Little Wildling Co

Location:Sunshine Coast, QLD (Coolum Beach industrial area)

Hours:Part-time (approx. 15–20 hours per week, flexible across 3 days)

Start Date:ASAP

About Us

Little Wildling Co is an organic herbal tea company with a bold, botanical edge. We're stocked in boutiques, cafés, hotels, and online - and we're growing. We're looking for anall-rounder with strong e-commerce experiencewho can keep things running seamlessly while also driving growth.

What You'll Do

E-Commerce & Admin

• Manage our Shopify store - product listings, stock updates, discounts, and customer orders.
• Process invoices and manage accounts inXero.
• Oversee inventory - track stock levels, reorder as needed, and keep our warehouse organised.
• Pick, pack, and ship wholesale and retail orders.

Supplier & Product Management

• Coordinatewith ourSri Lanka tea suppliers, managing communications, timelines, and quality control.
• Coordinate with ourcustoms clearance broker, freight forwarding, and delivery timelines.
• Assist withnew product development and research, from concept to launch.

Sales & Customer Relationships

• Maintain and nurture relationships with current wholesale accounts - checking in for product refreshes and upsells.
• Pitch and securenew stockists- cafés, hotels, spas, boutiques, and more.
• Provide exceptional customer service for wholesale and retail enquiries.

Brand & Marketing Support

• Assist with content creation for social media (Stories, TikTok, FB) alongside our agency.
• Help coordinate newsletters and campaigns with our marketing team.
• Support events, pop-ups, and community activations.

What We're Looking For

• Proven experience inShopifyand online retail operations.
• Comfortable withXerofor invoicing and accounts.
• Organised, proactive, and able to work independently.
• Skilled at managing supplier relationships and logistics.
• Confident communicator - both for customer service and sales pitches.
• Experience in product development or sourcing is a bonus.
• Someone who thrives in a small business environment where every day is different.

Why You'll Love Working Here

• Flexible hours to suit your lifestyle / school hours.
• A hands-on role where your work directly impacts the brand's growth.
• Fun, creative, and fast-paced small business environment.
• Opportunities to expand your skills and take ownership of projects.

Ideal Candidate

Core Skills

E-commerce– Confident usingShopifyfor product uploads, discounts, order processing, stock updates, and troubleshooting.

Accounts/Admin– Proficient inXerofor invoices, payments, and basic bookkeeping.

Inventory Management– Keeps accurate stock levels, knows when to reorder, and can work with suppliers to forecast demand.

Supplier Coordination– Skilled at managinginternational supplier relationships(especially in manufacturing), tracking production timelines, and ensuringcustoms clearanceruns smoothly.

Order Fulfilment– Can pick, pack, and ship orders efficiently while keeping presentation on-brand.

Sales & Relationship Building

Confident inB2B sales pitches-cafés, hotels, spas, boutiques, etc.

Proactive inchecking in with current stockistsfor refresh orders.

Able to manage email communication professionally and persuasively.

Product Development & Research

Can work closely with suppliers onnew product conceptsand bring them to market.

Knows how to research packaging and raw material suppliers for cost, quality, and sustainability.

Personal Qualities

Small business mindset– Willing to jump from packing orders to negotiating with suppliers in the same day.

Proactive problem solver– Spots issues before they become problems.

Highly organised– Can track multiple moving parts without dropping the ball.

Commercial thinker– Looks for ways to improve profit margins and grow revenue.

Adaptable– Thrives in a role where priorities shift quickly.

Bonus Points

Previous experiencerunning their own e-commerce store.

Experience in thetea, food, or wellness industry.

Knowledge ofimport/export and customs documentation.

Pay: $25-$33 plus super an hour pending experience with room to grow

To Apply:Email yourresumeand a short cover letter tohello@littlewildlingco.comsharing your e-commerce experience and why you'd be the perfect fit.