Customer Advisor, Leave and Relief

2 weeks ago

Sunshine Coast, Australia NAB Full time
Overview

Customer Advisor, Leave and Relief - Gympie, QLD

Location: Gympie, Queensland (home branch) with coverage for Noosa. Hours: Monday to Friday, 8:45am – 5:15pm (30+ hours per week).

Responsibilities
  • Be the first point of contact for NAB's Gympie and Noosa branches; put customers at the centre of everything you do.
  • Identify the most suitable products and services for customers, such as account opening, unsecured lending, and banking transactions.
  • Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy, and secure.
  • Support NAB's Branch network by delivering a seamless, consistent, and tailored customer experience every day.
Qualifications
  • A passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
  • A team player with a keen eye for detail to ensure every transaction is efficient and accurate.
  • Customer-centric thinking with appreciation for inclusion and diversity of customers.
  • No banking experience required – full training provided.
Requirements
  • Home branch in Gympie; coverage for Noosa; a valid licence and transport are essential.
  • Hours: 8:45am – 5:15pm, Monday to Friday.
  • Mileage paid as applicable.
Benefits & Culture
  • NAB's tailored career development programs, upskilling and mobility opportunities.
  • Access to banking and financial services discounts, competitive rates and reduced fees on home loans, credit cards and insurances.
  • Extensive benefits and discounts on Travel, Fitness, Events and Technology.
  • Variety of leave benefits including parental, religious, special, sporting activities and volunteer leave.
Inclusion & Diversity

We are committed to an inclusive workplace where everyone feels valued and respected for being their authentic selves. We partner with Employee Resource Groups to foster an environment where all NAB colleagues' backgrounds and identities are understood and celebrated.

Application Process

For details on the recruitment process and accessibility, please contact the NAB Careers team. If needed, discuss adjustment requirements with nab.careers@nab.com.au. We encourage you to apply early; candidate screening may occur before the closing date. Unsolicited CVs from agencies will not be accepted.

Notices

We are an equal opportunity employer. Referrals increase your chances of interviewing at NAB.


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