General Manager Australia

Overview

Position: General Manager - Australia. Reporting to: CEO APAC/ME. Reed & Mackay is seeking an experienced General Manager to lead our Australian business with a focus on operations, sales, and account management. The General Manager will lead the local team in Sydney.

Role Summary

Reporting to the CEO APAC/ME, the role will be responsible for leading the local team to achieve both operational efficiency and revenue growth. This role requires a blend of a growth mindset, strategic planning, operational oversight and client relationship management. Key responsibilities include managing customer relations, ensuring operational excellence and driving sales through global partnerships.

Operations Management

• Overseeing local day-to-day operations: Ensuring smooth and efficient business operations across all relevant departments.
• Managing local resources: Ensuring the availability of necessary resources including staff, equipment, and maximizing productivity.
• Implementing continuous improvement: Driving initiatives to enhance operational efficiency and effectiveness.
• Optimizing processes: Identifying areas for improvement in workflows and implementing solutions to enhance productivity.
• Responsible for ensuring compliance with Reed & Mackay and Navan Group policies and with sanctions controls as supported by the Legal & Compliance team.

Client Success Management

• Managing key client relationships: Building and maintaining existing strong relationships with strategic clients.
• Ensuring customer satisfaction: Monitoring client feedback and addressing any areas of concern or issues.
• Driving revenue growth: Identifying opportunities to expand business with existing clients.
• Developing account management strategies: Creating and implementing plans to maximize client value and retention.
• Reporting on account performance: Providing regular updates to executive management on account status and performance.

Sales Management

• Developing and implementing local market sales strategies: Creating and executing plans to drive sales growth and market expansion in line with Group remit.
• Building and maintaining customer relationships: Fostering strong relationships with key local clients and stakeholders.
• Negotiating contracts and agreements: Managing negotiations with local clients and partners to secure favorable terms in collaboration with the Reed & Mackay Legal & Compliance team in London.
• Identifying new business opportunities: Seeking out and developing new sales leads and opportunities in line with Group.

Leadership & Organization

• Strategic planning: Developing and implementing business strategies to achieve company goals and objectives in short, medium and long-term.
• Budget management: Monitoring and managing local budgets, financial statements, and Australian team performance metrics.

Key Skills & Experience

• Previous ownership of a business unit or function and proven ability to develop and execute business strategies, driving both top and bottom-line growth.
• Strong leadership and management skills: Ability to motivate and inspire teams, delegate effectively, manage performance and develop and empower staff to deliver above and beyond.
• Excellent communication and interpersonal skills: Ability to communicate clearly and concisely, build relationships, and negotiate effectively. Particularly key focus in this role due to the requirement of remote reporting line(s).
• Proven track record in sales and account management: Demonstrated ability to drive revenue growth and manage client relationships.
• Strong analytical and problem-solving skills: Ability to analyze data, identify trends, and develop solutions to problems.
• Financial acumen: Excellent understanding of budgets, financial statements, and KPIs.
• Strategic thinking: Ability to develop and implement business strategies to achieve company goals across short, medium and long term.
• Industry knowledge: An understanding of the Corporate Travel and Events industry. Events industry market dynamics would be advantageous.
• Language: Fluent English skills are required.

If you're interested in the above role, please send your CV to lindsaywhite@jivaro.com.au

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