Pharmacy Account Manager

Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty

Account management

• Manage strong business relationships with assigned customer accounts to drive and maximise sales across the Coty portfolio of brands and products.
• Deliver an exceptional level of customer service to account customers.
• Analyse sales performance and promotional effectiveness of assigned accounts in order to develop and implement account strategies based on current and anticipated customer requirements.
• Negotiate store marketing and promotional plans in line with individual store and Coty requirements.
• Deliver on designated sales plans, targets, KPIs business goals and budgets to maximise sales and profitability within the allocated customer base.
• Maintain regular quality contact with the customer base ensuring adherence to set call cycles as agreed with Field Operations Manager.
• Prepare and present sales strategies utilising available marketing programs to reach set targets.
• Promote brand awareness and present promotional programs that maximise sales opportunities.
• Monitor market and advise management of changes in competition, product availability or related matters.
• Implement and drive trade marketing policies and plans including merchandising guidelines.
• Ensure compliance to planograms, new launches and relevant brand authorisation criteria.
  • Support the National Account Managers for Pharmacy in maintaining strong business relationships with major pharmacy groups.
  • Assist in resolving any key account store issues (e.g. missing point of sale, Coty stand maintenance or delivery issues) through coordination with the National Field Team and the Customer Service Team
  • Collate launches on the brand activity calendars, prepare monthly promotional communications to relevant stakeholders and carry out compliance checks
  • Co-ordinate installation, dispatch, merchandising and orders for new stores or store relocations and repairs for existing stores

In store sales management & execution

• Implement and drive Coty marketing, sales and promotional objectives to expand in line with agreed distribution.
• Develop customer loyalty and product knowledge.
• Promote brand awareness, present promotional programs and provide in store sales support and assistance as required.
• Deliver product training to promote brand knowledge and awareness.
• Undertake business development activities to support Coty brands.

Reporting and operational responsibilities

• Complete sales reports and forecasts as requested.
• Analyse sales data by door and brand, track progress against targets and prior year, and provide updates and reports as required.
• Process and administer customer orders via tablet or laptop.
• Maintenance of Pharmacy database within set territory.

Critical success factors

• High level interpersonal skills with ability to work collaboratively with sales and other functional teams.
• Excellent presentation and strong communication skills.
• Strong analytical, thinking and problem solving skills.
• High level ability to set priorities and manage competing demands.

Qualifications and experience

• 3-4 years business-to-business sales experience in an Account Management role, preferably with a background in luxury &/or mass cosmetics and fragrance.
• Relevant tertiary qualifications in sales & marketing or related discipline highly regarded.
• Excellent computer skills in MS Office are a requirement including Excel skills at an intermediate level.

Special requirements

• Ability to travel within a given region and territory as required.
• Ability to work flexible hours as required from time to time in line with retail industry needs.
• Must possess a valid driver's license.
• Ensure all activities comply with Coty policies and legal and ethical standards, including WHS, EEO and anti-discrimination legislation and principles.

We offer a collaborative and ambitious environment where your ideas are valued, your growth is supported, and your impact is recognised. If you're ready to elevate your career and work with iconic brands and top-tier retail partners, we'd love to hear from you.

Complementing our inclusive and collaborative Coty culture, some of your benefits will include:

• Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work to promote work / life balance.
• Gender-Neutral Paid Parental Leave
• Birthday leave
• Volunteering leave
• Summer Fridays
• Employee Engagement Events
• Coty Product Allowance