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Entertainment Travel Coordinator

4 weeks ago

Melbourne, Victoria, Australia TAG Full time

Job Title: Entertainment Travel Coordinator

Location: Melbourne, Australia

About the Company:

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (37.5 hours per week) Entertainment Travel Coordinator who can support our growing Touring Department. As an Entertainment Travel Coordinator, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

  • Provide high level of customer service and coordinate all aspects of the management of client travel requirements. Assist with bookings for air, hotel, rail, ground, and ancillary reservations, to ensure all requirements meet client expectations.
  • Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately, ensuring SLAs are met for clients and TAG high standards of servicing are met.
  • Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
  • Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.
  • Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.
  • Accurately and efficiently field all enquiries and requests from the clients.
  • Communicate any areas of concern regarding workload, client needs and/or training needs to the line manager/ or supervisor.
  • Work towards building knowledge and confidence in all aspects of Entertainment Travel.
  • Adhere to PCI regulations in accordance with Company policy.
  • Assist in training of new staff at assistant level.
  • Assist with training TAG Academy staff in all areas.
  • Positively promote TAG to assist with future growth and development of the business.
  • Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client.
  • Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
  • Complete any other general administrative task as required.
  • Perform other duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • AA/AS or BS/BA degree.
  • Minimum 1 year of experience as Travel Assistant or equivalent travel agency experience (2-3 years preferred).
  • 1-year expedience with GDS (Galileo preferred).
  • Ability to adapt to a changing environment, to work in a pressurised and demanding environment, to work to agreed deadlines and be able to prioritise workload.
  • Intermediate proficiency in Microsoft Suite.
  • Strong verbal and written communication skills.
  • Must be organised and detail oriented.
  • Ability to work independently and within a team environment.
  • Ability to accept instructions or directions and see through to completion.
  • Ability to multitask.
  • Excellent customer service skills internally and externally.

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV and a cover letter to HRAPAC@tag-group.com.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting
  • IndustriesTravel Arrangements

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