Claims Consultant

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the Opportunity

An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards.

Key Responsibilities

• Accurately assess and manage Motor claims in accordance with company policies and industry regulations.
• Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
• Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).
• Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
• Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.
• Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.

Skills and Qualifications

• 3–5 years of experience in Motor claims handling.
• Strong customer service skills with the ability to adapt communication to different customer groups.
• Excellent problem-solving and decision-making abilities.
• Proven time management and organisational skills.
• Familiarity with regulatory compliance in the insurance industry.
• Experience working with external vendors such as repairers, assessors, and brokers.

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Hybrid working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

Steadfast Group acknowledges the Traditional Owners of the land where we work and live.
We pay our respects to Elders past and present.