Technical Assurance Representative

4 days ago


Melbourne, Victoria, Australia ClearCompany Full time

Job Description

Pls note this role can be based in SYDNEY or MELBOURNE.

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You'll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio's Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia ClearCompany Full time

    We are seeking a highly skilled Technical Assurance Representative to join our global Network Operations team at ClearCompany. In this role, you will manage, monitor, and control one or more networks to ensure optimal performance across diverse platforms, mediums, and communication channels.Your key responsibilities will include:Proactively maintaining...


  • Melbourne, Victoria, Australia FinXL Full time

    FinXL IT Professional Services is a leading provider of technology enabled business solutions and consulting services to Australian and international clients. We are seeking an experienced Technical Quality Assurance Specialist to join our team in Melbourne, working on a large data transformation project.This role involves assessing the quality of technical...


  • Melbourne, Victoria, Australia ClearCompany Full time

    At ClearCompany, we are seeking a skilled Technical Assurance Representative to join our global Network Operations team. This key role will involve managing, monitoring, and controlling one or more networks to ensure optimal performance across diverse platforms, mediums, and communication channels.As a member of our team, you will be responsible for managing...


  • Melbourne, Victoria, Australia ClearCompany Full time

    We're looking for an experienced IT Support Professional - Technical Assurance to provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements.Key duties include:Responding to Quality of Service breaches through alarms or customer tickets.Adjusting call routing to cost-effective...


  • Melbourne, Victoria, Australia Tesla, Inc. Full time

    As a Technical Service Representative at Tesla, Inc., you will provide the highest level of customer support by answering inbound calls and emails.Job OverviewProvide technical assistance to customers regarding Tesla's Energy productsDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededThe successful...


  • Melbourne, Victoria, Australia Textron Full time

    Company OverviewTextron Aviation Parts and Distribution (TAPD) is a leading provider of aftermarket aviation parts and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.Job DescriptionThe Technical Service Representative will play a critical role in supporting our customers by...


  • Melbourne, Victoria, Australia ClearCompany Full time

    We are looking for a highly skilled Technical Assurance Representative to lead our global network performance efforts. In this role, you will manage, monitor, and control one or more networks to ensure optimal performance across diverse platforms, mediums, and communication channels.Your key responsibilities will include:Managing network traffic and...


  • Melbourne, Victoria, Australia Stefanini, Inc Full time

    What You'll GetAs a Technical Services Representative at Stefanini, you will have the opportunity to work with brilliant minds, often within a global capacity.You will participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.Our company culture values agility, flexibility, and innovation,...


  • Melbourne, Victoria, Australia Heidelberg Full time

    Job SummaryWe are looking for a skilled Field Services Representative - Mechanical to join our team. This role requires excellent mechanical skills and the ability to work effectively as part of a team.Duties and ResponsibilitiesProvide mechanical support for equipment installations and repairs.Identify technical issues and customer complaints, and support...


  • Melbourne, Victoria, Australia Synchro Partners Full time

    About the RoleThe Information Technology Quality Assurance Manager position requires an individual with expertise in setting up and maintaining a quality assurance practice within a large enterprise environment.The successful candidate will lead the development of testing strategies, oversee the QA process, and establish frameworks to ensure system...


  • Melbourne, Victoria, Australia PUMA Full time

    YOUR MISSIONThe role of Technical Representative's key accountability is to plan, execute and monitor the effectiveness of technical training and education for performance categories – with a key focus on Running and Football footwear – across PUMA Oceania.This is a newly created role within the Marketing team and will focus on developing training and...


  • Melbourne, Victoria, Australia PUMA Full time

    YOUR MISSIONThe role of Technical Representative's key accountability is to plan, execute and monitor the effectiveness of technical training and education for performance categories – with a key focus on Running and Football footwear – across PUMA Oceania.This is a newly created role within the Marketing team and will focus on developing training and...


  • Melbourne, Victoria, Australia Axon Full time

    Technical Support RepresentativeReporting to: Manager, Global SupportLocation: Melbourne, Australia (remote)Your ImpactAs a member of our Technical Support team, you will help Axon's customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By...


  • Melbourne, Victoria, Australia Axon Full time

    Technical Support RepresentativeReporting to: Manager, Global SupportLocation: Melbourne, Australia (remote)Your ImpactAs a member of our Technical Support team, you will help Axon's customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By...


  • Melbourne, Victoria, Australia Axon Full time

    Technical Support RepresentativeReporting to: Manager, Global SupportLocation: Melbourne, Australia (remote)Your ImpactAs a member of our Technical Support team, you will help Axon's customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By...


  • Melbourne, Victoria, Australia MLC Life Insurance Full time

    About the JobWe are seeking a Digital Assurance Professional to join our Finance team at MLC Life Insurance. As a key member of our team, you will play a crucial role in ensuring the effectiveness of our risk management, control, and governance processes.Your primary responsibilities will include planning, executing, and reporting on IT audits, IT project...


  • Melbourne, Victoria, Australia Monash University Full time

    About the RoleWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring the delivery of high-quality IT solutions and services that meet the requirements of our business stakeholders.Key ResponsibilitiesDefine and communicate quality...


  • Melbourne, Victoria, Australia Cyber Crime Full time

    About the RoleWe are seeking a highly skilled Director to lead our IT Controls Assurance team in Melbourne. As a key member of our team, you will be responsible for guiding clients on enhancing their IT governance, risk, and control frameworks and operating models.Your Key Responsibilities:Lead and manage high-profile IT controls assurance projects, ensuring...


  • Melbourne, Victoria, Australia Cognizant Full time

    About Our TeamCognizant is a leading global professional services company that combines a passion for client service with a deep understanding of how technology can help clients succeed. We're seeking a seasoned Quality Assurance Architect to join our team as a Technical Quality Architect.This is an exciting opportunity to leverage your technical expertise...


  • Melbourne, Victoria, Australia Axon Full time

    Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each...