Customer Success Specialist

SiteHive Surry Hills, New South Wales, Australia

Customer Success Specialist

SiteHive Surry Hills, New South Wales, Australia

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At SiteHive we're a fast-growing startup focused on managing environmental impact by combining award-winning hardware with cloud software for real-time environmental monitoring and compliance. Our vision is to help urban environments develop with harmony between construction and communities.

We're looking for a Customer Success guru who loves building relationships and delivering meaningful results for clients. In this role, you'll support clients through onboarding, training, and day-to-day assistance, helping them get the most out of our platform and products.

This is a great role for someone who:

• Enjoys working directly with people and solving real-world problems
• Has strong communication skills and is confident presenting or training
• Wants to be part of a fast-moving and collaborative team
• Has a genuine interest in tech, the environment, or construction

What you'll do:

• Be the primary point of contact for support queries, helping customers resolve issues quickly
• Guide customers through product self-installation with clear, hands-on support
• Deliver onboarding and training sessions tailored to each customer's needs
• Become an expert in our products and software offering, and advise customers on how to get the most out of both
• Build relationships with clients across the construction industry (e.g. environmental managers, engineers and consultants)
• Use HubSpot to track interactions, manage follow-ups, and keep customer records up to date

What we're looking for:

• 3+ years of experience in customer success, account management, or a similar customer-facing role
• Excellent communication, problem-solving, and interpersonal skills
• Experience using a CRM (preferably HubSpot)
• Highly organised and confident in managing multiple priorities in a fast-paced environment
• Proficient in tools across both Google Workspace and Microsoft Office suites, especially Google Sheets/Excel
• Knowledge of the construction industry or experience working with on-site teams is a major plus

Why you'll love SiteHive:

• We're a truly mission-driven company that really cares about environmental impact
• You'll have a direct impact on shaping our products and processes through customer feedback
• We have a friendly, supportive and collaborative team where everyone's voice is heard
• You'll have the chance to get involved across multiple parts of the business as we scale
• We have a fast-paced environment with plenty of room to learn and grow

Our values:

• Work as a hive
• Deliver the honey

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesTechnology, Information and Internet

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