Team Leader, Personal Injury Claims
2 weeks ago
An exciting opportunity to utilise your Claims Management & Leadership skills within a major Queensland Government organisation.
06th March, 2025Haylo People is a specialist recruitment agency within the Government, Personal Injury, and General Insurance sectors. We have an exciting leadership opportunity within a major Queensland Government organisation. In this role, you will lead a team focused on Claims Management, driving successful return to work outcomes for their customers.
Enjoy the flexibility of hybrid working and be a key member of the leadership team located in Brisbane working full-time (36.25) hours.
The role:
- Lead, coach and mentor a Claims Management team to ensure that performance indicators and objectives are achieved, and the team is successfully managed through organisational change.
- Provide guidance and support on statutory and common law claims management and premium issues, promote industry alignment with a focus on early rehabilitation and return to work.
- Work as a collaborative member of the leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others.
- Manage customer feedback and escalations and provide feedback and coaching to team members.
- Relevant tertiary qualification will be highly regarded.
- Experience in a commercial insurance environment and/or in the management of personal injury claims.
- Highly developed knowledge, and the ability to apply legislation related to both claims and premium.
- Proven ability to lead a team to achieve goals and build mutually rewarding relationships between stakeholders.
- Change management experience including leading people through change to achieve business outcomes.
- Lead a passionate, empathetic, and successful team
- Competitive salary $126k + 12.75% super
- Hybrid working arrangement 5 in 10
For more information or to discuss this role in further detail please contact Michelle at michelle.madgwick@haylopeople.com.au or 0415 474 614.
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