Program Coordinator

Queensland Fire Department
Workforce Experience

The Workforce Experience Unit is focused on ensuring positive workforce experiences through shared values of trust, loyalty, respect, integrity, and courage. The team leads the workforce experience program and workforce engagement functions. In addition to their advisory role, the team investigates, supports, and assesses the culture, engagement, and change management initiatives QFD has developed, implemented, or integrated across the department, including analyzing and delivering the workforce surveys to all levels of the organisation.

Reporting to the Executive Manager, you will be a key member of the team, supporting the development, delivery, and review of QFD workforce experience programs, including statewide corporate induction, workforce experience and exit surveys, and the QFD Values Charter, as well as other initiatives and programs focused on building a positive workplace culture. You will provide administration functions and project support to ensure compliance with reporting governance standards, and collaborate with team members so they are aware of their responsibilities and timeframes, as per program reporting requirements to meet business objectives.

The Queensland Fire Department (QFD) provides fire prevention, preparedness, and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which works together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

The Workforce Experience Unit is focused on ensuring positive workforce experiences through shared values of trust, loyalty, respect, integrity, and courage. Reporting to the Executive Manager, you will be a key member of the team, supporting the development, delivery, and review of QFD workforce experience programs, including statewide corporate induction, workforce experience and exit surveys, and the QFD Values Charter.

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

1. Coordinate the effective and efficient delivery of the departments' workforce experience program of work by establishing, monitoring, and reporting on program timelines and deliverables.
2. Coordinate the scheduling, delivery, and review of statewide inductions, including program management relating to participants, presenters, and presentations.
3. Liaise, consult, and develop effective working relationships with key internal and external stakeholders.
4. Coordinate and provide secretariat support to committees and working groups.
5. Assist in the research, preparation, and review of reports, briefs, submissions, and other correspondence.
6. Establish and maintain effective records management systems and processes.
7. Support project and program improvement by using evidence-based research.

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles:

1. Vision: Leads change in complex environments, makes insightful decisions.
2. Results: Builds enduring relationships, drives accountability and outcomes.
3. Accountability: Fosters healthy and inclusive workplaces, demonstrates sound governance.

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.